Crossing Hurdles · 11 hours ago
Customer Service Specialist | $60/hr Remote
United States
Contract
Remote
New Grad, Entry Level
$30/hr - $60/hrCrossing Hurdles is seeking a Customer Services AI Trainer to enhance their AI-driven customer service systems. The role involves designing training data, reviewing customer interactions, and collaborating with product and engineering teams to optimize AI learning outcomes.
Staffing & Recruiting
Responsibilities
Design and develop training data and realistic scenarios to improve AI driven customer service systems
Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality
Apply conflict resolution expertise to train AI models on empathetic and de escalation focused responses
Conduct regular quality audits of AI generated conversations to ensure human like and effective communication
Collaborate with product and engineering teams to identify gaps and optimize learning outcomes
Translate customer interaction insights into actionable recommendations for AI feature improvements
Stay current on customer service and AI best practices and apply them to model training workflows
Qualification
Required
Proven professional experience in customer service roles
Excellent written and verbal English communication skills with strong attention to detail
Strong multitasking ability in fast paced remote environments
Demonstrated expertise in conflict resolution and customer de escalation
Ability to convert customer needs and pain points into structured AI training inputs
Comfort working with technology and learning new platforms quickly
Collaborative mindset with a focus on continuous improvement
Company
Crossing Hurdles
At Crossing Hurdles, we specialise in customised recruitment and staffing solutions designed to drive success for businesses and professionals.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase