Salt River Project · 22 hours ago
Temporary Customer Service Representative La Linea Level 7-1
Tempe, AZ, US
Full-time
Hybrid
New Grad, Entry LevelSalt River Project (SRP) is one of the largest public power and water utilities in the U.S., and they are seeking a Temporary Customer Service Representative. This role involves performing various customer service duties to assist SRP in serving its customers effectively and efficiently, including handling customer inquiries and ensuring accurate billing and collections.
Energy
No H1B
Responsibilities
Receives, researches and resolves customer inquiries, complaints, and requests from customers involving rates, policies, practices, procedures, and products and services. Customer contact may be written, by phone, in person or electronically
Researches, analyzes, calculates, and updates customer account information to ensure timely and accurate billing and collections for services rendered
Corrects errors on customer accounts, billing data or metering data
Establishes new accounts, markets and administers services and programs, and coordinates with municipalities
Researches, analyzes, and prepares various entries, reports and statistics
Applies credit policies in accordance with Customer Services’ policies and procedures, including interpreting and applying the Rules and Regulations or other appropriate company policies
Researches and responds to customer inquiries about payments, account balances, usage patterns and other account information
Initiates and completes appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures
Processes, directs, and dispatches field personnel to complete orders, appointments and requests
Answers and handles customer outage contacts, including entering trouble orders
Informs customers about water ordering and delivery procedures and terminology
Maintains the filing and storage of paper or electronic customer information, customer ledgers, and other customer records
Coordinates work with internal departments to accomplish tasks
Assists other representatives and perform other duties as necessary or assigned
Performs other duties as assigned
Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions and have the ability to accurately and legibly complete applicable paperwork. May be required to work a reasonable amount of overtime
Qualification
Required
Must speak fluent Spanish
A high school diploma, GED, or equivalent is required
Experience as a Customer Services Rep, Customer Services Rep Trainee, Administrative Clerk or General Clerk or equivalent experience
Ability to tactfully converse with customers and employees
To be able to read and interpret customer account information, adhere to policies and procedures and time commitments
To perform all duties completely, accurately and maintain mental alertness
Good listening, analytical and interpersonal skills
All candidates must be legally authorized to work in the United States
Benefits
Available your first day: Medical benefits (CCP, PPO, or EPO)
Sick time accrual for full time temporary employees is up to 40 hours in a calendar year
401(k) plan with employer matching
Pension Plan (at no cost to the employee, after 1 year of service)
Access to a recreation and fitness facility
10 Employee Resource Groups for career development, community service, and networking
Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)
Paid sick time (1-hour sick time for every 30 hours worked)
401K with match
SRP Pension Plan
Employee Wellness
Company
Salt River Project
As one of Arizona's largest utilities, Salt River Project has delivered low-cost, reliable power and water for more than 100 years.
Founded in 1903
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
W
Ward Roadarmel
CRO
Recent News
Energy-Storage.News
2026-01-20
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