Client Service Associate I - Cash Settlement jobs in United States
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hackajob · 4 hours ago

Client Service Associate I - Cash Settlement

positionChicago, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role. As a Client Service Delivery Associate I, you will deliver exceptional customer service and operational support to clients, addressing inquiries and processing transactions. This role requires leveraging banking knowledge to make informed decisions that enhance client relationships and contribute to team objectives.

Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware

Responsibilities

Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy
Protect both the client and the institution from potential financial and reputational damage
Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes
Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations
Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery

Qualification

Change managementDigital literacyInfluencing skillsAnalytical skillsNegotiation skillsCommunication skillsProblem-solving skillsCritical thinkingDecision-making skills

Required

Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships
Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact
Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations

Preferred

Ability to analyze a process and recommend ways to improve quality, control, and efficiency
Drive continuous improvement initiatives for high-quality client experiences
Experience in client-facing roles working across multiple business areas and/or functions to deliver results
Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

hackajob

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The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
dateFounded in 2014
location
London, England, GBR
people-size51-200 employees
web-link
http://www.hackajob.com

Funding

Current Stage
Growth Stage
Total Funding
$33M
Key Investors
Volition CapitalDowning VenturesTechstars
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M

Leadership Team

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Mark Chaffey
CEO
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Phil Kell
VP - Marketplace
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Company data provided by crunchbase