The British School of Amsterdam · 9 hours ago
Client Operations Analyst
United States
Full-time
Remote
Mid Level
$75K/yr - $105K/yr
3+ years expThe British School of Amsterdam is seeking a detail-oriented and analytical Client Operations Analyst to support and optimize client-facing operational processes in a fully remote environment. The successful candidate will analyze workflows, monitor performance metrics, and collaborate cross-functionally to improve operational efficiency and client satisfaction.
Primary/Secondary Education
Responsibilities
Analyze client operations data to identify trends, inefficiencies, and opportunities for process improvement
Support the execution and optimization of client onboarding, service delivery, and account management workflows
Develop and maintain operational dashboards, reports, and performance metrics
Collaborate with client services, finance, technology, and compliance teams to resolve operational issues
Monitor service-level agreements (SLAs) and key performance indicators (KPIs)
Assist in developing standard operating procedures and process documentation
Support continuous improvement initiatives and operational audits
Ensure data accuracy, integrity, and compliance with internal policies
Qualification
Required
Bachelors degree in Business Administration, Operations Management, Finance, Analytics, or a related field
Minimum of 3–5 years of experience in operations analysis, business analysis, or client operations
Strong analytical and problem-solving skills with the ability to interpret complex datasets
Proficiency in Microsoft Excel, data visualization tools, and reporting systems
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to work independently and collaboratively in a remote environment
Must be legally authorized to work in the United States
Must currently reside within the United States
Preferred
Experience supporting client-facing or service-oriented organizations
Familiarity with CRM systems, ERP platforms, and workflow automation tools
Knowledge of SQL, BI tools, or process improvement methodologies (Lean, Six Sigma)
Benefits
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with employer matching
Paid time off, sick leave, and paid holidays
Life, short-term, and long-term disability insurance
Professional development and training programs
Flexible remote work arrangements
Employee assistance and wellness programs
Company
The British School of Amsterdam
The British School of Amsterdam is an independent co-educational non-profit school providing world class teaching and learning for children from 3 to 18.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase