People's Food Co-op · 16 hours ago
Department Manager - Produce
LaCrosse,WI,US
Full-time
Onsite
Mid, Senior Level
2+ years expPeople's Food Co-op is a retail organization dedicated to providing quality produce to its customers. They are seeking a Department Manager for the Produce department to ensure an organized and efficient operation while motivating staff to deliver exceptional customer service and meet sales goals.
BakeryE-CommerceFood and BeverageGroceryOrganic FoodSnack Food
Responsibilities
Offer consistent, fair, and respectful customer interactions (includes internal teams, suppliers and external customers)
Ensure a high standard to customer service by produce personnel according to established customer service vision and expectations. Every decision should be made with a focus on the customer experience our shoppers deserve and expect
Understand and communicate the "cooperative advantage’, and the value of ownership
Advance the PFC mission through outstanding customer service
Negotiate with suppliers for favorable prices, terms, quality, and delivery
Purchase produce considering store goals for local product, organic product, and using co-op suppliers
Evaluate suppliers, as necessary, and investigate new sources of supply
Ensure adequate supply and selection of products keeping out-of-stocks to a minimum
Receive and process orders. Check product condition and invoice accuracy on all deliveries. Ensure correct product rotation
Coordinate returns and credit from suppliers where applicable and ensure that staff understands how to do the same
Review invoices for accuracy, price changes, and product additions. Process according to store procedures
Establish prices based on margin goals as set with the Store Manager
Ensure accurate up-to-date price labeling and PLU records for department items
Communicate ordering times and deadlines to other departments when that vendor is a shared vendor
Communicate changes in usual delivery time to other departments when that vendor is a shared vendor
Ensure that department display units, coolers, storage areas and aisles are in a clean and orderly condition and meet all Health Department requirements
See that unsellable items are properly disposed
Ensure produce equipment is maintained and properly serviced. Advise store manager of equipment repair and/or replacement needs
Ensure produce staff is aware of: How to lift properly, How to safely operate lift jack and pallet jacks, Location of accident reports, Location of the first aid kit, Procedure for taking injured employees to receive urgent medical treatment, Dress code requirements, Location of safety manuals
Set daily priorities for supervisory staff to ensure productive workflow
Develop and revise department's standard operating procedures (SOP) as needed. Ensure staff is aware of and trained in department SOP's
Coordinate quarterly inventory of produce items
Perform all other duties as assigned by the Store Manager
Ensure proper orientation and for staff through established procedures and policies
Ensure on the job training, and re-training as necessary, for all production staff
Schedule produce staff according to labor budget and margin-minus-labor goals
Arrange for coverage of vacant shifts and fill in as needed
Conduct evaluations of production staff in accordance with established policies and procedures
Hold staff accountable for defined expectations, using coaching and disciplinary tools
Provide effective communication of operational issues through written and face-to-face communication
Ensure that production levels are sufficient to achieve sales goals
Coordinate daily packaging, stocking, and rotation
Work with other team managers to achieve PFC brand standards and qualify standards
Attend management team meetings and co-op staff meetings
Participate in development of sales, margin and labor budgets in coordination with the Store Manager
Perform other tasks assigned by the Store Manager
Qualification
Required
Minimum of one (1) year experience in retail management
Minimum of two (2) years of experience in produce
Experience in personnel management (interviewing, hiring, training, evaluation, and discipline)
Experience with costing and variable margin tools
Experience with ordering and inventory control
Strong organizational skills
Keen attention to detail
Ability to work within established parameters and to ask questions as appropriate
Strong communication and listening skills
Ability to work well with others in a cooperative environment where teamwork and constant communication is essential
Demonstrated time-management skills with the ability to work independently with little supervision
Familiar with standard hardware and software applications such as Internet Explorer, Microsoft Office, Windows 7- 10, OS X
Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously
Ability to lift and carry up to 30 pounds frequently
Ability to lift and carry up to 60 pounds occasionally
Ability to stand or walk for duration of shift
Ability to bend, stoop, squat, kneel, climb stairs or ladder
Ability to reach above shoulder height frequently
Ability to talk and hear to communicate with customers
Finger and hand dexterity with ability to grasp and hold items of different sizes
Vision ability – close, distance, peripheral vision and depth perception
Ability to read register screen and product and shelf labels
Company
People's Food Co-op
People's Food Co-op is an online grocery store that provides organic foods and fruits.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase