Atlassian · 1 week ago
Account Associate, Mid-Market LATAM (Portuguese)
United States
Full-time
Remote
Mid Level
$38/hr - $61/hr
3+ years expAtlassian is a company focused on unleashing the potential of every team through their software products designed for collaboration. They are seeking an Account Associate for the Mid-Market LATAM region who will engage with customers to drive retention and expansion strategies while managing a diverse portfolio of Enterprise customers. The role involves collaborating with sales teams, understanding customer priorities, and optimizing the use of Atlassian's product suite.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
Partner with the Sales Teams on account planning to ultimately drive total book of business growth
Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian’s value while discovering cross-sell and upsell opportunities for the Account team
Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives
Accurately forecast your pipeline for renewal opportunities on a weekly cadence
Maintain operational excellence through continuous improvement, prioritization, and accountability
Qualification
Required
3 + years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers, preferably with direct client management for B2B Software as a Service
Background in consultative sales approach with an emphasis on discovery; ability to navigate complex business needs and requirements
Success with building strong relationships while simultaneously growing accounts across your book of business, and demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business
Passion for meeting or exceeding performance goals
Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work, as well as with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (such as Gainsight), forecasting software (such as Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
Experience working with channel partners and resellers
Interest in agile ways of working, project management, DevOps and automation, or IT service management
PORTUGUESE REQUIRED
Benefits
Health and wellbeing resources
Paid volunteer days
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
Co-founder & Co-CEO
Scott Farquhar
Co-Founder and Board Member
Recent News
2026-02-06
2026-02-06
2026-02-04
Company data provided by crunchbase