Neo4j · 13 hours ago
Solution Engineer - Public Sector (Active TS/SCI w/ FS Poly) - Washington DC
United States
Full-time
Remote
Senior Level
$160K/yr - $275K/yr
5+ years expNeo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. The Solution Engineer will support client success across the US Public Sector, ensuring technical success of client projects and fostering opportunities for expanded use of Neo4j technology.
AnalyticsArtificial Intelligence (AI)Business Information SystemsData VisualizationDatabaseGenerative AIMachine Learning
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts. Support cadence touchpoints with clients as well as communications surrounding key project milestones, providing technical guidance based on the audience expectations (e.g. Advisory Sessions, QBR, Executive Briefing, or Escalation Management)
Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion
Develop and leverage your Neo4j product expertise as a technical advisor, ensuring that clients apply Neo4j technology effectively as they address their project requirements
Review data model design and assist Cypher query tuning (SQL for graphs) to address performance needs and expand use cases
Efficiently troubleshoot various technical challenges associated with solution architecture, data integration, end user adoption, and application security
Act as a key escalation point to help defuse critical issues
Serve clients as an accessible Neo4j expert who responds to client technical questions and at times proactively delivers information and informal education about product capabilities and best practices
Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders
Collaborate effectively with various Neo4j teams to address client issues expediently
Advocate within Neo4j for the customers and their product requirements, particularly with Product Management and Product Engineering
Educate and promote best practices for leveraging Neo4j Customer Support based on assigned customer’s unique experiences and challenges
Stay current on Neo4j’s portfolio of products and their capabilities
Contributing to internal and customer-facing reusable artifacts including KB articles, guides, best practice materials, healthcheck or other tools, CS Office Hours etc
Routine travel to clients sites across the Washington DC, MD and VA areas, for both status meetings and providing client office hours support. Anticipate ~30% travel
Qualification
Required
Active TS/SCI w/ FS Poly
5+ years experience in a client success, solution engineering, technical support, technical consultant or technical account management role in an enterprise software company
A Bachelor's degree in Business, Information Systems, Computer Science, or Engineering
Strong client-facing experience with exceptional relationship and trust building skills
Proficient in coordinating with clients, setting expectations appropriately, assessing project challenges creating resolution plans, as necessary
Demonstrated ability to understand requirements and processes and to articulate the technical/mission context of the Neo4j solution
A strategic, innovative thinker, with excellent interpersonal communication, written communication, and presentation skills
High level of initiative, energy, curiosity and willingness to learn new concepts and technologies
Ability to work independently
Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points
Consult with customers on Cypher query tuning (SQL for graphs) and data model design to address performance needs and expanding use cases
Ability to advise and troubleshoot client application driver connections from supported drivers in the following languages/frameworks: Java, Spring Java, JavaScript, Python, .NET, Go, JDBC
Efficiently troubleshoot cluster deployment issues across multiple servers, data centers, and regions, in a variety of cloud (AWS, Azure, GCP, etc), virtual, and bare metal environments
Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments (#1 and #2 most common OS's, respectively)
Background in Neo4j Graph Platform or other database technologies (SQL, noSQL or competing graph database technologies)
Docker, Kubernetes, or other distributed technologies and clustering
Experience with LLMs/GenAI in any capacity
Benefits
Medical, dental, and vision benefits
401(k)
Paid time off
Certain leaves of absence
Stock option grant
Annual bonus
Company
Neo4j
Neo4j helps organizations find hidden patterns and relationships across billions of data connections deeply, easily, and quickly.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$805.1MKey Investors
Noteus PartnersEurazeoOne Peak
2024-11-19Private Equity· $50M
2021-11-09Series F· $66M
2021-06-17Series F· $325M
Leadership Team
Emil Eifrem
Founder and CEO
Philip Rathle
CTO
Recent News
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