Ceres Environmental Services, Inc. · 5 hours ago
IT Support Specialist III
Houston, TX
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expCeres Environmental Services, Inc. is a global enterprise delivering integrated solutions in various sectors. They are seeking an IT Support Specialist to provide end-user support and administer core Microsoft 365 services, focusing on security and compliance in a modern workplace environment.
Information Technology
Responsibilities
Serve as the initial point of contact for incidents and requests (hardware, software, SaaS), delivering timely, high‑quality resolutions
Install, configure, and maintain Windows 11 laptops/desktops, mobile devices, and peripherals
Own ticket lifecycle and change procedures via ITSM (e.g., ServiceNow, Jira), with clear documentation and communications
Administer Entra ID objects (users, groups), basic RBAC, and support Conditional Access updates under established standards
Manage Intune device lifecycle: Autopilot deployments, compliance policies, configuration profiles, patch rings, and Proactive Remediations
Support Exchange Online tasks (mailboxes, shared mailboxes, DLs/Groups, mail flow rules) and Teams/SharePoint governance (guest access, external sharing, naming)
Assist with SPF/DKIM/DMARC upkeep and anti‑spam/anti‑phishing tuning under guidance
Support Microsoft Defender for Endpoint/M365 operations: alert triage, device onboarding, policy adjustments, and remediation
Assist with Purview (DLP, sensitivity labels, retention policies) and eDiscovery tasks as directed
Resolve access reviews and Privileged Identify Management (PIM) activations
Use PowerShell and Microsoft Graph (via Graph PowerShell SDK) to automate routine tasks and generate health/compliance reports
Contribute to version‑controlled configuration exports (e.g., Intune JSON) and runbooks
Monitor service health and capacity, maintain dashboards/alerts, and contribute to problem management
Qualification
Required
H.S. Diploma or GED
2-5 years' experience administering, designing, troubleshooting hardware/software in MS 365 or Modern Workplace environments
Experience supporting in-office and remote employees
Proficient using ITSM ticketing system, MS Word, Excel, and SharePoint
Ability to work in a fast-paced environment, to include working independently
Strong technical writing and effective verbal communication skills
Preferred
Associate's or Bachelor's degree in IT or related field
Experience with Exchange Online, Teams/SharePoint governance, and email security (SPF/DKIM/DMARC)
Exposure to Purview (DLP/labels/retention), access reviews, PIM usage
Familiarity with Git/source control, and basic KQL/Log Analytics
Microsoft certifications such as MD‑102 (Endpoint Admin) and/or MS‑102 (M365 Admin)
Benefits
Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities
Company
Ceres Environmental Services, Inc.
Ceres Environmental Services is a renewables & environment company specializing in hurricane recovery and seismic strengthening solutions.
201-500 employees
H1B Sponsorship
Ceres Environmental Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Tia L.
Chief Administrative Officer
Company data provided by crunchbase