TEKsystems · 1 day ago
Member Services Representative
Los Angeles, CA, US
Full-time
Onsite
Entry Level
$21/hr - $21/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Member Services Representative. The role involves handling incoming calls, maintaining productivity standards, and managing customer inquiries while ensuring accurate documentation and service-level improvements.
Information Technology
Responsibilities
Handles incoming calls and voicemails; gathers key information for callbacks (DOB, Name, Reason for the call, Callback number)
Maintains or exceeds productivity standards with an average daily call volume of 65–70 calls and matching documentation
Accurately takes messages and enters information into spreadsheets; proficiently uses Excel and Word
Prioritizes speed and accuracy while updating and tracking data in spreadsheets
Escalates complex or urgent issues to leadership per guidelines
Manages bandwidth and contributes to service-level improvements, including reducing Average Time to Answer toward a 30-second goal (currently ~2 minutes)
All additional duties as directed by management
Qualification
Required
Minimum two (2) years of customer service or call center experience (medical/healthcare experience not required)
High School Diploma or equivalent is required
Ability to deal responsibly with matters of a confidential nature
Ability to multi-task and meet deadlines in a high-stress environment
Must have excellent communication skills, both verbal and written
Ability to read, write and understand the English language
Pleasant telephone manner as well as telephone etiquette
Proficient in MS Office programs (i.e., Word, Excel, Outlook)
Knowledge of computers, faxes, printers and all other office equipment
Self-starter, willing to take on multiple tasks
Typing 45 WPM with accuracy
Ability to communicate effectively orally and in writing, answering and resolving a minimum of 65–70 calls per day with matching documentation
Strong organizational skills with emphasis on prioritizing and attention to details
Preferred
Bilingual is a plus; open to both bilingual and non-bilingual candidates
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase