Fairmont Homes Group · 1 day ago
Server, Lumiere Brasserie
Los Angeles, CA, US
Full-time
Onsite
New Grad, Entry Level
$17.87/hr - $17.87/hrFairmont Homes Group is dedicated to providing exceptional guest experiences at their hotels. As a Server at Lumiere Brasserie, you will be responsible for delivering outstanding service, preparing beverages, and ensuring guest satisfaction in a friendly and professional manner.
CommercialConstructionResidential
No H1B
Responsibilities
You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter
You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner
As Server, you sell and service food and or beverage to include the order-taking and delivery of any food and or beverage items
To prepare beverages for guests and co-workers following Fairmont Century Plaza recipes and guidelines for preparation, presentation and accountability in a cost efficient manner
To ensure compliance with all liquor laws
These tasks are to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction
To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities
To adhere to company policy and procedures, as stated in the company handbook
Consistently offer professional, friendly and engaging service
Exceed guest expectations
Extensive food, liquor, beer, wine and cocktail knowledge
Prepare basic beverages for guest service up to and including basic cocktails
Interact with guests in a way that makes them feel special
Proper and friendly service when in contact with all guests
Comply with liquor laws
Maintain accountability, both personal and financial
Control bar costs
Maintain cleanliness and organization of bar prep area and bar
Control cost and waste
Close out paper work thoroughly
Maintain extensive knowledge of menu, food preparation techniques
Be pro-active by assisting co-workers
Support and assist Managers
Be proficient with all aspects and services of the property
Be familiar with all food outlets and amenities within the property
Be knowledgeable of general city information as well as hotel history
Personal and financial accountability
Be an ambassador for the department, the property and the brand
Other duties as assigned
Qualification
Required
Previous customer service experience required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible and reliable. Can work with minimal supervision
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a small team and independently
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must have previous experience serving in a luxury environment
Must have previous experience serving in a high volume environment
Preferred
Previous food and beverage and/or barista experience preferred
Previous point of sale system experience preferred
Benefits
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
Founded in 1966
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase