University of Southern California · 9 hours ago
Clinical Research RN Coordinator - Clinical Research Institute - Full Time 8 Hours Day (Non-Union, Exempt)
Arcadia, CA
Full-time
Onsite
Entry Level
$22/hr - $34.18/hr
1+ years expUniversity of Southern California is seeking a Clinical Research RN Coordinator. The role involves providing support to medical care providers in an outpatient/clinic setting, including patient care duties, administrative tasks, and maintaining patient flow and documentation.
EducationHigher EducationUniversities
Responsibilities
Accurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record
Perform all necessary tests for providers to adequately diagnose patients
May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered
May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered
May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure
Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing
Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills
Be willing to be trained and use newer technologies (training will be provided)
Assist and educate patients on how to take their medications
Handle daily schedule to assure that patients are seen at proper intervals
Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials
Properly clean/disinfect instruments and equipment routinely
Prepare the necessary supplies for diagnostic testing, exams, and procedures
Provide basic maintenance of all clinic equipment
Ensure instruments and devices are clean, fully functional, and sterilized if necessary
Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate
Consult with physician concerning test results and alert physician to positive test results or test abnormalities
Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel
Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education
Monitor and track work requests
Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment
Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests
Obtain, document and update in appropriate system(s) all necessary patient information
Provide technical support services where needed
Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records
Respond to patient messages and/or voicemails, same day
Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed
For cancellations and no-shows, follow appropriate steps as per policy
Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities
Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff
Assist providers in performing schedule changes
Review active worklist(s) and address patient account needs
Always maintain and protect patient confidentiality
Keep clinic and patient reception area(s) organized and neat
Maintain adequate levels of front and back-office supplies
Assist with abstracting, scanning, and cataloging paper records into the electronic record
Support and participate in department huddles and team meetings
Demonstrate KNOWN service standards
Greet Patients and Perform Check-In/Out Process
Interface with electronic medical records and scheduling system(s)
Provide excellent customer service
Verify/update demographic and insurance information
Confirm/obtain Primary Care Provider and Referring Provider information
Scan insurance/ID card(s) and any other pertinent insurance material(s)
Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms
Assure patient has completed patient questionnaire(s), as needed
For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate
Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol
Arrive patients using the proper registration system(s)
Politely inform patients of possible delays relating to their appointments
Collate chart appropriately
Perform patient encounter in computer system(s)
Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s)
Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated
Make calls for patient transportation, upon appropriate patient request
Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment
Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests
Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions
Verify coverage with appropriate insurance or health care plan carrier
Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s)
Ensure patients are accurately scheduled
Input validated patient registration information into the organization’s information systems
Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments
Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location
Provide information to callers regarding the department and its patient care services
Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems
For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty
Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers
Provide location and office hours of emergency services to patients who state they are experiencing an emergency
Perform other duties or projects, as assigned, or requested
Qualification
Required
High school or equivalent
Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program
1 year Experience in outpatient or ambulatory clinic setting
Experience with an electronic medical record (EMR)
Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies
Ability to interact effectively with patients, staff, and physicians
Ability to multitask effectively
Ability to work as a team member in hospital operations/ambulatory services setting
Ability to work with Microsoft Word & Excel software
Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence
Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting
Knowledge and proficiency with insurance
Knowledge of Medical/CCS billing/authorization guidelines
Knowledge of the operations and maintenance of patient-related testing equipment
Skill in acquiring accurate medical histories
Strong insurance verification and pre-registration background
Strong organizational and follow-up skills
Working knowledge of basic medical terminology and diseases
Basic Life Support (BLS) Healthcare Provider from American Heart Association
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
Recent News
2026-01-17
Sports Business Journal
2025-12-30
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