County of Orange · 6 hours ago
Election Representative/ Customer Service – (Extra Help)
Santa Ana, CA
Full-time
Onsite
New Grad, Entry Level
$47K/yr - $63K/yrThe County of Orange is responsible for conducting elections and maintaining voter records. The Election Representative/ Customer Service position supports various election-related tasks, including assisting voters and ensuring efficient election operations.
GovernmentSports
Responsibilities
Communicating with voters, employees, and volunteers via phone and email
Providing information related to Vote Center locations, drop box locations, election programs
Ensuring accurate, accessible and efficient election operations
Assist with supporting Vote Centers, Ballot Drop Boxes, customer services, logistics, and post-election operations
Answering general election questions from the public
Using a keyboard to enter data in worksheets and/or database
Perform data entry, filing and quality-control checks
Using specialized computer software to enter and track data, calls, and measurements
Reviewing documents for completeness and accuracy
Providing support to Community Outreach, Candidate and Voter Services and Election Service staff
This position may require overtime both in the evenings and on weekends
Qualification
Required
Vision sufficient to read standard text, fine print and various handwritings and to view a computer monitor
Speak and hear well enough to communicate clearly and understandably in person and over the phone
Independent body mobility sufficient to stand, sit, walk, stoop and bend routinely to perform daily tasks
Ability to sit for prolonged period of time
Manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment such as a stapler, telephone and photocopy machine
Possess the ability to independently reason logically to reach conclusions and decisions
Possess the ability to remain calm and appropriately focused on different interpersonal situations
Ability to work in an office environment and work with changing priorities, deadlines, and multiple assignments concurrently
All candidates considered for this position will be required to successfully pass a background check consisting of employment history, professional references, criminal check, and pre-employment physical
Possession of a valid California drivers' license, Class C, and a clean driving record while employed in this classification might be required by the date of appointment
A driving records check consisting of a Department of Motor Vehicles (DMV) check will be conducted to verify the clean driving record
Preferred
Experience in Customer Service ideally performed in a Call Center environment
Interacting in a professional and courteous manner
Ability to answer inquiries from the public with diplomacy, professionalism, and enthusiasm
Anticipating and meeting customer needs in all situations
Interacting in a professional and courteous manner in all interactions with both internal and external customers
Establishing and producing professional relationships with both internal and external customers
Valuing and participating in the free flow of information with others for the sake of a common goal
Demonstrating the ability to clearly and articulately convey information
Exercising discretion and maintaining confidential and/or sensitive information as dictated by the assignment
Ability to accurately transmit electronic communications with information provided
Working well in a team environment
Consistently demonstrating a positive attitude
Exhibiting a strong work ethic
Ability to remain flexible in a fast-paced environment
Effectively track the staffing at Vote Centers to ensure adequate and proper coverage
Ability to process and maintain records, update profiles and call logs
Use a ticket system to track calls
Ability to utilize multiple systems to locate, track, review and prepare data
Ability to troubleshoot issues and, guide callers through programs, sites
Benefits
Health Care Reimbursement Account
457 Defined Contribution Plan
Annual Education and Professional Reimbursement
Retirement Plan through the Orange County Employees Retirement System (OCERS)
Company
County of Orange
Regular meeting of the Orange County Board of Supervisors.
Founded in 1889
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christine Long
Administrative Manager, CEO Real Estate
George Cardenas
Manager - CEO|Real Estate
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