Hawaii Pacific University · 5 hours ago
Financial Aid Counselor - Customer Service
Honolulu, HI
Full-time
Onsite
Entry, Mid Level
$18.27/hr - $21.63/hr
1+ years expHawaii Pacific University is an institution serving Alaskan Native and Native Hawaiian communities, and they are seeking a Financial Aid Counselor - Customer Service. The role involves advising students and parents on financial aid programs, delivering excellent customer service, and assisting in the processing of financial aid in compliance with regulations.
Higher Education
No H1B
Responsibilities
Financial Aid Counseling(55%)
Counsel students and educate parents regarding federal, institutional and state financial aid opportunities and the responsibility of repayment of federal and alternative loans
Qualification
Required
A Bachelor's degree or a combination of relevant work and educational experience
One or more years customer service experience
Proficiency with MS Office
Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance is not available for this position
Report to work obligations to support the department and may require work during HPU's winter break, if necessary
This position may be considered an essential position with report to work obligations depending on the type of emergency, campus closure, or evacuation
Must meet training and background check qualifications and comply with the Protection of Minors policy
Able to work all shifts and extended hours, including evenings and weekends
Successful candidate will be able to work in an environment that utilize excellent time and stress management skills
Preferred
Two or more years of experience working in higher education counseling students, parents in the processing of federal financial aid preferably in a traditional college/university financial aid office
Knowledge of awarding and disbursing of federal financial aid
Experience with financial aid systems/software, preferably Ellucian Banner
Ability to manage complex tasks with minimal or no supervision
Company
Hawaii Pacific University
Hawaii Pacific University is a school in Honolulu.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Blake Rich
Vice President, Chief Marketing and Communications Officer
Recent News
2026-01-16
2025-07-22
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