NEOGOV · 5 hours ago
INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II (SR-15) [2 vacancies]
Oahu, HI
Full-time
Onsite
Entry Level
$4,221/mo - $4,221/mo
2+ years expNEOGOV is seeking to hire two Information Technology Support Technician II positions in Honolulu to provide technical assistance to City employees. The role involves diagnosing and resolving computer hardware, software, and network issues, ensuring smooth technology operations across City departments.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Install, assemble, disassemble, move, troubleshoot, test, provide emergency repair, monitor and maintain computer resources (e.g. computers, monitors, software products, communication hardware/software, etc.)
Provide technical information and training for users
Receive calls from the City users with IT problems and attempts to resolve the problem to the satisfaction of the users
Deal with any information technology hardware/software/network infrastructure that is required by the end user to provide continuous connectivity from the desktop to other computer devices throughout the communications network (LAN)
Qualification
Required
At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment
Equivalent to graduation from high school
Two years of specialized work experience which demonstrated effective use of personal computers, peripheral equipment, and a variety of applications such as word processing, electronic mail, spreadsheet, and data base management
One year of which must have involved providing technical assistance and advice to users in resolving hardware and software problems by diagnosing and interacting with the users to provide technical instruction and information
Knowledge of personal computers, peripheral equipment such as printers, modems, disk drives, and scanners, and various application software such as word processing, electronic email, spreadsheet, data base, etc
Knowledge of basic networking concepts
Knowledge of basic diagnostic methods and procedures to resolve user problems and the ability to provide effective on-site and telephone support services to system users in the diagnoses and resolution of user problems
Knowledge of methods and techniques of training for individuals and groups and the ability to plan, coordinate, and provide technical assistance, instructions, and training on the proper use of a variety of computer equipment and application programs
Ability to install and maintain computer hardware and software applications based on established practices and procedures
Ability to evaluate software programs; functionality and effectiveness in meeting user needs
Ability to plan, organize, and work independently
An Associate of Science (AS) degree in Computer Science from an accredited four-year college or university may be substituted for up to one year of the required experience
A Bachelor's degree in Information Computer Science (ICS) or Management Information Systems (MIS) from an accredited four-year college or university may be substituted for the two years of required experience
Benefits
Up to 21 vacation days
21 sick leave days
Holidays
Comprehensive health coverage
Retirement plan
Career development
Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
Group Life Insurance: No cost for eligible employees.
Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.
Retirement Plan: The Employees' Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase