Credit Union West · 19 hours ago
Operations Support Coordinator
Glendale, AZ
Full-time
Onsite
Entry Level
1+ years expCredit Union West is a recognized leader in employee satisfaction and workplace culture, having been awarded a ‘Top Company to Work for in Arizona’ multiple times. The Operations Support Coordinator is responsible for enhancing member and team member experiences through efficient processing of transactions and providing support for various operational tasks. This role involves digital channel support, transaction processing, retail operations support, and maintaining operational documentation.
BankingCreditFinancial ServicesInsurance
Responsibilities
Effectively and accurately accepts, reviews and processes electronic transaction files, to include remote and ATM deposits and any other electronic channels as assigned
Utilizes sounds judgement when processing negotiable instruments and abides by limits of the role
Completes basic account corrections and adjustments as needed
Performs timely and accurate imaging and indexing of documents
Proactively reviews platform release updates and communicates updates with manager
Coordinates with IT/IS and various business units for smooth release deployments and minimized disruptions
Provides legal administrative support relating to levies, garnishments, and subpoenas
Stays abreast on all legal regulations and requirements relating to garnishments, levies, and subpoenas
Processes returned mail & updates to member accounts accordingly
Demonstrates timely and proficient processing of mailed checks for payments and payoffs, as needed
Utilizes sound judgement when processing negotiable instruments and abides by limits of the role
Able to successfully complete the processing of member and third-party requests of varying volumes from day-to-day with accuracy
Maintains knowledge of Credit Union West products, systems, and services to support a variety of team member needs and questions in a timely, professional, and friendly manner via phone, email, and messaging channels
Drafts and makes updates to procedures and reference guides as directed by manager
Assists with user acceptance testing for various systems, release updates, and projects
Meets or exceeds established department metrics and service level agreements
Proactively notifies manager of trends concerning operational inefficiencies or opportunities for system or procedural improvement
Completes operational reports, as assigned
Performs other duties as assigned
Qualification
Required
A high school diploma or G.E.D
1-3 years of experience in operations, preferably in a Credit Union or financial institution environment
Live the mission, vision, and core values of the credit union
Able to communicate effectively and tactfully with employees and members both orally and in writing
Demonstrate critical thinking and being self-reliant to better analyze and solve problems
Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees
Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom)
Thorough knowledge and understanding of organization's Employee Handbook and policies
Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
Benefits
Full-time employees receive 100% paid health, dental & vision insurance
Earn incentives up to 15%, depending on position
401K plan with employer matching funds up to 5%
Profit Sharing
Tuition reimbursement
Gym membership reimbursement
Paid time off for holidays, vacation, and sick days
Credit Union West membership and discounts
Company
Credit Union West
Credit Union West is a financial cooperative that offers banking, insurance, investment and credit services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ning Duong
EVP, Chief Operating Officer
Recent News
2025-08-14
Honolulu Star-Advertiser
2024-11-24
2023-12-25
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