Aggieland Outfitters · 5 hours ago
E-commerce Customer Service Team Member
Kalcorp Home Office - College Station, TX 77845
Full-time
Onsite
New Grad, Entry LevelAggieland Outfitters is a company that provides a range of products and services to its customers. They are seeking an E-commerce Customer Service Team Member to support the Ecommerce department by providing product information, resolving customer issues, and improving customer satisfaction. The role involves handling customer inquiries through various channels and maintaining familiarity with fulfillment processes.
Retail
Responsibilities
Serve as a member of the Ecommerce Department in accordance with our core values
Serve as a member of the Customer Service Team in accordance with our core values of Adaptability, Genuine Passion, Gratitude, Integrity, Excellence together and Service
Perform all regular duties associated with Customer Service in a professional manner, primarily by answering telephone, email, text and chat features from online customers including complaints and returns
Work with E-Commerce Assistant Manager to continually improve department processes and customer satisfaction
Timely complete all assigned tasks, including answering phone calls and emails, processing returns and exchanges, and other duties as assigned, with a strong focus on following up on all solutions provided to customers
Ensure all products are uploaded onto the website in a timely manner, with well thought out and well-written descriptions
Communicate any problems that may arise with orders to the customer in a timely manner and offer similar or other products when needed
Communicate with other departments as needed and with supervisors about any needs
Maintain familiarity with fulfillment processes, such as how to assign, print, and pull orders, and how to print a shipping label as well as the way to properly package an order
Maintain all department policies and procedures
Support the Internal Audit department in their efforts to improve company processes
Qualification
Required
High school diploma or equivalent preferred
Demonstrate winning Customer Service techniques such as empathy, patience, advocacy and conflict resolution
Possess strong leadership skills while having a positive attitude
Possess knowledge of Aggieland Outfitters' products and customization services
Ability to communicate with customers effectively and efficiently
Possessing a helpful and approachable attitude, finding enjoyment and satisfaction in building and maintaining strong customer and coworker relationships
Preferred
Previous Ecommerce and/or Customer Service experience helpful but not required
Familiarity with Shopify, Excel/Google Sheets and Photoshop helpful but not required
Company
Aggieland Outfitters
Since opening our first retail location in 1992, Aggieland Outfitters has taken great pride in providing unique, high-quality Aggie apparel and gifts for our Aggie Family.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Hege Kalaouze
COO / CFO Co-Owne
Company data provided by crunchbase