NEOGOV · 13 hours ago
Dispatcher I (Dispatcher Recruit)
Sacramento, CA
Full-time
Onsite
Entry Level
$64K/yr - $77K/yr
1+ years expNEOGOV is a part of the City of Sacramento, seeking to fill the position of Dispatcher I (Dispatcher Recruit). The role involves receiving and dispatching emergency and non-emergency calls, maintaining communication with police units, and performing various support duties related to communications activities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service
Maintain radio contact with all units on assignment
Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies
Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information
Query and enter stolen, stored, and repossessed vehicle information
Perform a variety of records keeping duties related to the computer aided dispatch system
Test and inspect equipment as required
Testify in court as needed
Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports
Write daily work progress reports when training a new Dispatcher
Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept
Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification
Qualification
Required
Must have taken and passed the Dispatcher CritiCall examination for further consideration
Must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history
High school diploma or GED equivalent and completion of twelve (12) units from an accredited college or university
One (1) year of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months
OR High school diploma or GED equivalent and four (4) years of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months
Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service
Employees must complete eighteen (18) months of probation at a satisfactory performance
Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court
Effectively communicate with and elicit information from upset and irate citizens
Work under pressure and exercise good judgment in emergency situations
Exercise independent judgment and work with a minimum of supervision
Use a computer and keyboard to enter data provided verbally and in writing
Learn standard broadcasting rules and procedures
Learn City street system and physical layout of Sacramento
Understand and comply with oral and written directions
Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment
Value customers and co-workers through provision of excellent customer service
Operate office machines and equipment
Type 40 net wpm
Benefits
Bilingual Pay
Pension Reform Act
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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