American Pest · 4 hours ago
Customer Service Representative - Call Center
Fulton, MD
Full-time
Hybrid
Entry, Mid Level
2+ years expAmerican Pest is a fast-growing, energetic, and technology minded mid-size company headquartered in Fulton, MD. They are currently seeking a friendly, helpful, detail-focused Customer Service Representative to join their team, responsible for providing excellent customer service and support in a high-volume call center environment.
ChemicalCleanTechHome ServicesProfessional Services
Responsibilities
Answering inbound customer inquiries via telephone and email
Providing friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information
Assisting in coordinating complex cross-department efforts between service, sales, management, and administrative teams
Scheduling service, logging customer complaints & changes, and following-up on any customer needs as quickly and helpfully as possible
Qualification
Required
Two or more years of administrative/office experience
Experience using MS Windows/Office and cloud-based software
The ability to thrive in a fast-paced environment
The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused
The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
The ability to learn and retain complex pest control industry knowledge through company provided online, field, and classroom training
Strong data entry skills and a high level of accuracy
High attention to detail and a desire for getting things right
The ability to understand complex customer data and scheduling geographies
A desire to work as part of a team and to provide back-up when necessary for team members
Concern for helping people and an aptitude for making people feel important and valued
The ability to read, write, speak, and comprehend English
Legal eligibility to work in the U.S
A high school diploma or equivalent
Preferred
The ability to converse with customers in both English and Spanish
Experience working in a high-volume call center
Benefits
Blue Cross Blue Shield medical PPO options
Delta Dental and Vision
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Competitive hourly compensation with overtime above 40 hours
401(k) Savings Plans (Traditional & Roth)
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Enjoy stable, year-round employment with opportunities for growth
Paid training
Paid time off and eight paid holidays
A peer-to-peer employee recognition program
Opportunities for advancement
Company
American Pest
American Pest is a consumer services company providing pest control services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-09-23Acquired
Recent News
GlobeNewswire News Room
2024-01-04
Company data provided by crunchbase