GamblingCareers.com · 16 hours ago
Customer Service Rep
Winona, MN
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expGamblingCareers.com is looking for a Customer Service Representative to provide exceptional customer experiences as the initial point of contact for customers. The role involves managing customer inquiries, processing orders, and maintaining accurate records while striving to meet key performance indicators for customer satisfaction.
Casino
Responsibilities
Manage a high volume of daily customer phone calls and emails with professionalism
Assess and address customers’ needs to ensure satisfaction
Accurately input all assigned orders into the system, striving to meet or exceed daily Key Performance Indicators (KPIs) for customer satisfaction
Review and resolve relevant holds and late order reports daily
Update orders as necessary for price adjustments and shipping dates, maintaining accurate records in the system
Handle customer complaints within company policy, offering appropriate solutions and ensuring follow-up for resolution
Maintain records of customer interactions, process accounts, and manage document filing
Provide accurate, comprehensive information using appropriate methods and tools
Stay informed about new product launches, specials, and bookings to provide customers with complete information
Adhere to all policies, procedures, and restrictions established by management, particularly those regarding Licensed Properties
Foster and strengthen internal relationships as part of the WinCraft team
Follow policies and procedures outlined by WinCraft’s leadership team
Engage in process improvement activities, including identifying opportunities to enhance the service experience for both external and internal customers
Perform additional duties as assigned
Qualification
Required
An Associate's degree in Business or a similar field of study
One to two years of professional experience in customer service
Strong interpersonal and customer service skills
Strong phone contact handling skills and active listening
Ability to answer a high volume of calls and/or emails daily
Ability to multi-task and work in a challenging fast-paced environment
Capable of working in both an independent and collaborative work environment
Proven track record of meeting deadlines
Ability to share work among the customer service team
Strong ability to interact with fellow Athletes
Familiarity with CRM systems and practices
Ability to find positive solutions in any situation
Ability to maintain focus for extended periods
Ability to utilize a computer continuously
Ability to sit and stand continuously
Preferred
Bilingual skills – Spanish is helpful
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase