Customer Service Supervisor- Overnight Support jobs in United States
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General Dynamics Information Technology · 2 days ago

Customer Service Supervisor- Overnight Support

positionBossier City, LA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$44K/yr - $58K/yr
date5+ years exp

General Dynamics Information Technology is a global technology and professional services company. As a Customer Support Supervisor, you will manage a team of contact center professionals, ensuring client satisfaction and operational goals are met while providing leadership and coaching.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

Responsibilities

Models high ethical and professional conduct
Maintains focus on client and operational goals while ensuring customer satisfaction
Provides administrative support to assist with the management of day-to-day operations
Prepares and gives presentations
Aids human resources by interviewing prospective candidates and employing personnel management methods
Leads a team of call center representatives using proven coaching methods
Monitors performance to assure quality of service

Qualification

Customer service experienceCall center softwareSupervisory experienceProblem solving skillsCommunication skills

Required

High school diploma or equivalent
Five or more years of customer service experience
Experience working with organizational functions and personnel
Experience working with computer software
Experience working with call center software and programs
Must be willing to work overnight shifts
1-2 years of customer service supervisory experience

Preferred

Bachelor's degree in Business or related field
Call Center Management experience HIGHLY preferred
Excellent business and analytical problem solving skills
Strong communication skills
Ability to work independently
Demonstrated experience with government programs highly preferred

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off

Company

General Dynamics Information Technology

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General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
dateFounded in 1999
location
Falls Church, Virginia, USA
people-size10001+ employees
web-link
https://www.gdit.com/

Funding

Current Stage
Late Stage

Leadership Team

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Paul Nedzbala
Senior Vice President
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Ben Buckley
Vice President and General Manager
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Recent News

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Company data provided by crunchbase