SpeedPro Mesa-Gilbert · 9 hours ago
CUSTOMER SERVICE REPRESENTATIVE PRINT SHOP
Gilbert, AZ
Full-time
Onsite
Entry Level
$35K/yr - $50K/yr
1+ years expSpeedPro Mesa-Gilbert is a company specializing in print services, and they are seeking a Customer Service Representative. This role involves developing marketing campaigns to attract new clients, managing client relationships, and overseeing various projects to ensure customer satisfaction.
Printing
Responsibilities
Serve as the primary point of contact for clients from initial inquiry through project completion
Translating client needs into clear, executable project scopes for production teams, vendors, and installers
Manage client expectations throughout the project lifecycle, proactively communicating status updates, timelines, and changes
Source and coordinate vendors as needed, reviewing pricing and lead times to support margin and delivery requirements
Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation
Make follow-up calls to existing customers to ensure their satisfaction with end-products and to drive further business opportunities
Oversee and develop content for blogs and social media accounts (Facebook, Instagram, LinkedIn, etc.) to generate awareness of the SpeedPro brand
Maintain and update studio website as needed
Drive a variety of lead development initiatives including list building and data mining programs, with the goal of scheduling client appointments
Manage and utilize proprietary CRM (customer relationship management) system to track calls and meetings to prospective and existing customers
Manage entire sales process from estimating to closing deals
Qualification
Required
Highly motivated with a great attitude, and a desire to help others via an engaging personality and upbeat telephone personality
Ability to maintain high level of engagement with customer base
Exceptional time management and organizational skills
Proactive and self-motivated to work independently and in a team environment
Exceptional verbal and interpersonal communication skills
Keen eye for visual design
Professionalism, confidence, and willingness to roll-up sleeves and drive results
Strong communication and listening skills
Preferred
1+ year of prior customer service experience
Prior inside sales a plus
Proficient in Microsoft Office including Outlook
Experience with Adobe products is a plus
Experience with Corebridge is a plus
Benefits
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Competitive Annual Salary
Additional training/development opportunities
Paid Time Off
Company
SpeedPro Mesa-Gilbert
We produce Great. Big. Graphics. We’re the proven resource for the production and fulfillment of print images, art, branding, even flights of fancy.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase