TEKsystems · 1 day ago
Customer Service Manager
Chambersburg, PA, US
Full-time
Onsite
Senior Level
$70K/yr - $75K/yr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an experienced Customer Service Manager to lead their customer service team. The role involves overseeing daily warehouse operations, managing customer inquiries, and ensuring high levels of customer satisfaction while utilizing a Warehouse Management System (WMS).
Information Technology
Responsibilities
Lead and mentor a team of customer service representatives, ensuring strong communication, timely support, and high customer satisfaction
Develop and maintain customer service policies, procedures, and performance standards
Manage complex customer inquiries and complaints, driving quick and effective resolutions
Track and report on customer service metrics, identifying opportunities to improve service and efficiency
Oversee daily warehouse-related customer service operations, partnering closely with warehouse and logistics teams
Use a WMS to monitor order processing, shipments, and inventory; ensure the team is trained and proficient in the system
Collaborate with office, operations, and transportation teams to ensure accurate communication and smooth coordination
Build and maintain relationships with key clients, understanding their expectations and ensuring consistent service delivery
Qualification
Required
Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred
5+ years of customer service management experience, ideally within logistics or supply chain
Experience working with a Warehouse Management System (WMS) or similar tools
Strong leadership, coaching, and communication skills
Ability to analyze data, spot trends, and make informed decisions
Proficiency with MS Office (Word, Excel, PowerPoint)
Ability to thrive in a fast-paced environment while managing multiple priorities
Benefits
Health, dental, and vision insurance
401(k) profit-sharing
Paid time off
Paid holidays
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase