Radiant Logistics Inc. · 8 hours ago
Air & Ocean Export Agent (4550)
Miami, Florida
Full-time
Onsite
Mid Level
$54K/yr - $70K/yr
3+ years expRadiant Global Logistics is seeking a detail-oriented and customer-focused Air & Ocean Export Agent to join our International Operations team in Doral, FL. This role is responsible for managing air and ocean export shipments from booking through final delivery while ensuring compliance with export regulations, operational accuracy, and exceptional customer service.
LogisticsPublic Transportation
Responsibilities
Serve as the primary point of contact for assigned export customers
Coordinate and manage air, FCL, and LCL export shipments from booking through delivery
Prepare and process export documentation, including HAWBs, MAWBs, and related shipment records
Track, update, and maintain shipment status in CargoWise, SAP TM, and internal systems
Ensure compliance with all applicable export regulations (including ITAR, OFAC, and AES filings)
Monitor shipments for delays or exceptions and proactively communicate updates
Enter proof of delivery and close shipments accurately in the system
Coordinate pickups, deliveries, consolidations, and warehouse activities with carriers and vendors
Manage specialty and out-of-gauge (OOG) cargo as required
Build and maintain strong relationships with customers, overseas partners, and internal teams
Respond promptly and professionally to customer inquiries, issues, and service disruptions
Act as a liaison for shipment escalations and operational problem resolution
Send timely shipment pre-alerts and maintain transparent communication throughout the shipment lifecycle
Generate, review and process invoices to ensure accuracy and timely billing
Provide rate quotes upon request and confirm credit approval prior to shipment processing
Coordinate rates and tariffs with air and ocean freight vendors as needed
Qualification
Required
3+ years of experience in air and ocean export operations within international freight forwarding
Working knowledge of FCL, LCL, air freight, and specialty cargo handling
Familiarity with export compliance requirements, documentation standards, and CTPAT
Understanding of ISO standards and global routing practices
High School diploma or equivalent
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
Exceptional organizational and time-management skills
Ability to manage multiple priorities under tight deadlines
Clear and professional communication, both written and verbal
Self-starter with strong problem-solving abilities and customer-first mindset
Analytical thinker with a focus on continuous improvement
Preferred
Bachelor's degree in Logistics, Supply Chain, International Business, or a related field preferred
Experience with CargoWise and SAP TM is strongly preferred
Benefits
Medical, Dental, and Vision insurance (employee and family coverage)
Company-paid basic life insurance
Short-Term & Long-Term Disability insurance
Health Savings Account with company contributions
Flexible Spending Account options
401(k) retirement savings plan with 3.5% employer match
80 hours of front-loaded Sick Pay
80 hours of Vacation Pay annually, with increases based on tenure
7 paid holidays per year
Employee Assistance Program (EAP)
Company
Radiant Logistics Inc.
Global logistics powered by people, technology, and trust. At Radiant, the world is within reach. Radiant Logistics, Inc.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$200M2022-08-08Post Ipo Debt· $200M
2015-07-16Post Ipo Equity
2012-01-09IPO
Leadership Team
Laurent Grousseau
Chief Technology Officer
Jaime Becker
Senior Vice President and General Counsel
Recent News
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