Astound LLC · 1 month ago
Internet Tech Lead
Garberville, CA
Full-time
Onsite
Mid, Senior Level
$26.80/hr - $37.52/hr
2+ years expAstound LLC is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. The Internet Tech Lead will oversee residential and commercial installations, service, repairs, and disconnects, while assisting supervisors and technicians with escalations and ensuring compliance with technical specifications.
CommercialLightingProfessional ServicesResidential
Responsibilities
Residential and Commercial install, service/repair, and disconnects* (data, video, phone) on customer premises
Assist supervisors and technicians with escalations and specialized work orders
Ensure/record correct RF and signal levels within specifications
Communication with leadership and dispatch as needed
Customer education
Operate company vehicle in safe and responsible manner
Participation in a 24/7 on-call rotation
Other duties as assigned
Qualification
Required
2+ years experience as a technician in the telecommunications industry
6+ months satisfactory metrics with Hybrid Fiber-Coaxial (HFC) network experience preferred
Proficiency in problem-solving, time management, and basic computer skills
Experience with power tools, reading and interpreting NIMS and AutoCAD maps
Must possess a working knowledge of phone/IP networks and POS systems
Ability to effectively communicate the differentiation
Strong customer service skills
Strong verbal and written communication skills
Ability to work effectively, both independently and as part of a team
Must possess a valid driver's license with a satisfactory driving record compliant with the company policy
High school diploma or equivalent
Benefits
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)
Employee discount program ( If in our serviceable area)
Company
Astound LLC
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase