Astound LLC · 1 month ago
Director, Sales Operations and Support
Chicago, IL
Full-time
Onsite
Director/Executive
$125K/yr - $125K/yr
7+ years expAstound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. The Director, Sales Operations and Support will drive initiatives to improve sales support productivity, standardize processes, and ensure alignment across teams while leading a team of sales operations professionals.
CommercialLightingProfessional ServicesResidential
Responsibilities
Drive initiatives that improve sales support productivity and effectiveness
Standardize and streamline sales support processes, ensuring efficiency and consistency across teams
Ensure smooth integration and alignment between sales, marketing, and customer success teams
Lead the Community Support Team, Marketing Coordinator, Construction Coordinator and Contract Administrator
Drive marketing efforts to bring national awareness to our brand
Oversee the administration and optimization of CRM systems
Identify and implement new technologies and tools to enhance efficiency
Ensure data integrity and accuracy within sales systems
Lead, mentor, and develop a team of sales operations and support professionals
Own end-to-end process of tracking the sales funnel and operational metrics
Define and deliver insights to management, as well as propose techniques to improve efficiencies
Build and help to standardize sales reporting for strategic analysis in internal business review
Develop and maintain dashboards and reporting tools for executive and sales leadership
Foster a high-performance, data-driven culture
Promote continuous learning and process improvement within the team
Manage and admin all technical aspects of key sales systems
Create and maintain documentation on sales processes and policies
Other duties as assigned
Qualification
Required
7+ years of management experience in a sales support role
Excellent verbal and written communication skills
Ability to manage multiple priorities
Demonstrated proficiency in leading matrixed teams, business planning, operational analysis, and project management required
Ability to accomplish goals through delegation, teamwork and project management
Strong collaboration skills
Ability to effectively communicate
Ability to travel as needed
Proficiency with online presentation and training services required
Ability to understand high level sales enablement strategies, translate them into system and process requirements, and ensure execution and business impact
Ability to identify areas of improvement in both process & performance
Strong analytical and advanced problem-solving skills
Exceptional time management and organization skills
Self-motivated team player with ability to work successfully in a fast paced, changing environment
High School Diploma required
Preferred
Bachelor's degree in any major, preferred
Additional system knowledge highly preferred
Benefits
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Company
Astound LLC
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase