First Financial Federal Credit Union of Maryland · 1 day ago
Relationship Manager I
Elkton, MD
Full-time
Hybrid
Entry, Mid, Senior Level
$74K/yr - $110K/yr
2+ years expFirst Financial Federal Credit Union of Maryland is seeking a Relationship Manager I to generate new account growth and increase member engagement with their products and services. The role involves serving as a primary point of contact for Partner groups, conducting visits, delivering presentations, and supporting marketing efforts.
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Responsibilities
Serve as primary point of contact for designated Partner groups to generate membership growth, engagement, and brand awareness
Solicit and conduct on-site (in-person or virtual) visitations and manage new account opening procedures for new and existing membership groups. May be held before or after work hours, weekends, and holidays
Deliver presentations (in-person or virtual) to educate and engage Partner group employees in financial wellness topics and First Financial products and services
Assist in creating marketing content for collateral materials to meet the unique needs of Partner groups and demonstrate credit union opportunities to enhance relationships
Utilize contact database (CRM) for relationship management and reporting
Support Partner groups with internal procedural changes to enhance the role of the credit union within various departments such as payroll, operations, and human resources
Work with FFFCU Branch Managers in Partner group regions, to coordinate all aspects of promotional campaign implementation for Partner specific initiatives. Responsibilities include coordination of marketing collateral, staff training/support, and execution of campaign details
Solid understanding and use of online professional networking sites, LinkedIn, Facebook, and Twitter
Proficiency in using and demonstrating all technology services available to members; knowledge of all product offerings
Research, recommend and solicit potential new business development opportunities in various geographic regions and industries
Identify, coordinate, and negotiate community sponsorship opportunities and event participation to deepen strategic community and corporate partnerships
Represents the credit union networking programs; provided monthly analytics documenting results of efforts
Serve as the Marketing Department project manager on cross-functional projects in support of the Credit Union strategic plan objectives; advocate for/represent member perspective
Enhance department functions and capabilities through exploration and implementation of need-based applications identified through industry and market trends
Initiate strategic partnerships with organizations that are mission-driven and like-minded to First Financial
Develop and manage analytics tools and reports to identify, track and monitor new Partner development acquisition targets
Creates partnership opportunities with Partner groups to increase overall engagement
Direct planning, development, and execution of relevant, compelling and custom marketing campaigns to develop a stronger relationship with individual Partner groups, i.e. email campaigns, direct mail, sponsorship requests, and displays
Develop opportunities with stakeholders to identify areas for innovation and growth
Responds to telephone calls and member requests for information
Performs other related duties of similar scope and complexity
Qualification
Required
Excellent business development skills, including networking, cold-calling techniques, sales cycle management and presentation skills
Natural affinity to grow and nurture new and existing relationships
Excellent project and event planning, organizational, and management skills
Excellent communication skills to engage internal and external First Financial audiences
Must be able to work flexible hours, evenings, and limited weekends
Ability to work cross-functionally in a collaborative team environment
Knowledge of credit union industry, including industry leaders and understanding of credit union business development opportunities
Knowledge and understanding of the Baltimore area communities First Financial serves
Must be self-directed with the ability to problem solve
Strong attention to detail and ability to complete tasks with accuracy
Proficient with spreadsheets and related analytics to track and communicate progress and performance
Frequent local travel
Highly proficient in Microsoft Applications
Based on level; ranges from two years to eight years of similar or related experience
High school diploma or GED equivalent
Preferred
Four-year college degree in marketing, business, or related field
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
Company
First Financial Federal Credit Union of Maryland
Founded in 1953, First Financial of Maryland Federal Credit Union proudly serves the employees, students, and parents of the Baltimore, Carroll, Somerset and Worcester County Public School systems, as well as the employees and families of many area businesses, hospitals, private schools, and colleges.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Birkelien, CPA, CCUIP
Chief Financial Officer
Judy Pika
VP, Chief Human Resources Officer
Recent News
News - StartUp Beat
2025-09-07
PR Newswire
2025-07-24
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