Lam Research · 1 day ago
Mgr, Customer Service
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
4+ years expLam Research is a company focused on providing premier customer support throughout the lifecycle of their clients. The Manager of Customer Service will provide strategic leadership for pre- and post-sales services, manage customer retention, and oversee operations related to logistics and spares support.
CleanTechManufacturingSemiconductor
Responsibilities
Oversee the successful operations related to spares and logistics support in multiple areas to meet and drive to exceed the various goals and obligations of Lam to TSMC in AZ
Areas of support mainly include overseeing the operations and success in key performance indicators, order management, asset returns, delivery capabilities, spares warehouse-sizing forecasting, temporary spares/material storage management, spares planning/forecasting, inventory accuracy management, new tool ramp management, root-cause and corrective-action development and reviews, Information Technology program point-of-contact, internal and external meeting attendance, possible exec-level presentations as part of a team, as well as collaborating with counterparts in other regions to advance local and global success of the customer
The position is to manage the site operations, and there will be other departments that will have a “dotted line” responsibility to you and you to them, such as Customer Service order management and Regional Spares Planning. Future direct reports to this position will be evaluated based on need
Qualification
Required
Bachelor's degree or equivalent with 4-6 years of supervisory experience
Preferred
Prior semiconductor experience within management related to the support of a global customer, spares, or logistics-related experience
Prior collaboration/management with a large customer in Asia, and prior experience managing projects related to corrective actions or continuous improvements
Benefits
Comprehensive set of outstanding benefits
Company
Lam Research
Lam Research supplies wafer fabrication equipment and services to the worldwide semiconductor industry.
10001+ employees
H1B Sponsorship
Lam Research has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (242)
2024 (239)
2023 (170)
2022 (216)
2021 (242)
2020 (182)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-05-11IPO
Leadership Team
Tim Archer
President and CEO
Rick Gottscho
Exec VP and CTO
Recent News
Benzinga.com
2026-01-16
2026-01-16
Morningstar.com
2026-01-09
Company data provided by crunchbase