TEKsystems · 21 hours ago
Member Solutions Representative
Appleton, WI
Contract
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Member Solutions Specialist to build relationships with members, assist them during challenging times, and ensure compliance with credit union policies while offering exceptional service.
Information Technology
Responsibilities
Provide outstanding, helpful service in every member interaction; display sensitivity and proactively seek alternatives to assist members
Contact members by telephone and through written communication, and occasionally in-person interactions
Demonstrate exceptional listening and communication skills; respond effectively to deescalate and resolve challenging interactions
Utilize your ability to prioritize and attention to detail by ensuring our member contact is timely and well-documented
Partner with team members across the credit union to create, propose, and implement solutions for members, and ensure resolutions are appropriate, timely, and in compliance with credit union policies and regulations
Qualification
Required
A high school diploma and some secondary education or experience in a related field
Two+ years of experience in collections, lending, or a related field
Proven verbal and written communication skills
Effective problem solving abilities
Strong data analysis skills
Demonstrate exceptional listening and communication skills; respond effectively to deescalate and resolve challenging interactions
Utilize your ability to prioritize and attention to detail by ensuring our member contact is timely and well-documented
Provide outstanding, helpful service in every member interaction; display sensitivity and proactively seek alternatives to assist members
Contact members by telephone and through written communication, and occasionally in-person interactions
Partner with team members across the credit union to create, propose, and implement solutions for members, and ensure resolutions are appropriate, timely, and in compliance with credit union policies and regulations
Preferred
Knowledge of the Wisconsin Consumer Act, Fair Debt Collection Practices, and Fair Credit Reporting Act is a plus
Familiarity with Microsoft Office Suite, as well as web-based software and financial services platforms; experience with Temenos is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase