LangChain · 18 hours ago
Customer Engineer
United States
Full-time
Remote
Senior Level
$145K/yr - $175K/yr
5+ years expLangChain is seeking a Customer Engineer to join their Enterprise Enablement team. In this role, you will act as a technical advisor for new customers, facilitating their onboarding and enabling their success with the LangChain ecosystem through training and support.
Agentic AIArtificial Intelligence (AI)DatabaseDeveloper APIsGenerative AI
Responsibilities
Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform
Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices
Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations
Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams
Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain
Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials
Qualification
Required
5+ years of experience in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar
Proven software engineering experience with 2+ years focused on AI/ML applications or agents, including strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack
Passion for educating users on technical topics and deep empathy for the developer experience
Demonstrated ability to create and deliver high-quality technical training programs, including live workshops, written tutorials, documentation, and video guides
Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders
Capacity to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously
Ability and willingness to travel up to 20% of time for customer engagements
Preferred
Hands-on experience building and deploying applications using LangChain, LangGraph, and LangSmith (or similar frameworks)
Proficiency with TypeScript/JavaScript in addition to Python
Company
LangChain
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents.
51-200 employees
H1B Sponsorship
LangChain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
Funding
Current Stage
Growth StageTotal Funding
$160MKey Investors
IVPSequoia CapitalBenchmark
2025-10-20Series B· $125M
2024-02-15Series A· $25M
2023-03-21Seed· $10M
Leadership Team
Harrison Chase
Co-Founder and CEO
Ankush Gola
Co-Founder
Recent News
Dynamic Business
2026-01-20
2025-12-11
2025-12-05
Company data provided by crunchbase