Educational Systems Federal Credit Union · 2 weeks ago
Bilingual Member Experience Specialist (Silver Spring, MD)
Silver Spring,MD,US
Full-time
Onsite
Entry Level
$20.44/hr - $25.55/hr
1+ years expEducational Systems Federal Credit Union has proudly served the education community for over 70 years, and they are seeking a Bilingual Member Experience Specialist. This role is crucial in ensuring member satisfaction and loyalty by providing stellar service, resolving issues efficiently, and creating a welcoming environment for all members.
BankingFinancial ServicesOnline Portals
Responsibilities
Serves as frontline Ambassador for the Credit Union brand
Ensures members' satisfaction and loyalty
Provides stellar member service
Resolves issues efficiently
Creates a welcoming and supportive environment for all members
Delivers outstanding service to members through the Contact Center or at branches
Ensures that every interaction with members and fellow Ambassadors is positive, efficient, and tailored to their individual needs
Qualification
Required
High school diploma required
Must read and speak Spanish fluently
1-3 years of experience in customer service, hospitality, or a member-focused role
Exceptional communication skills, both written and verbal, with the ability to engage effectively with diverse individuals
Strong problem-solving skills and the ability to think quickly under pressure
A deep commitment to providing outstanding member service and improving member experiences
Proficiency in using CRM software and Microsoft Office Suite
Ability to work flexibly, including weekends or evenings as required
Empathetic and patient, with a positive and proactive approach to dealing with challenges
Company
Educational Systems Federal Credit Union
Educational Systems Federal Credit Union provides various digital banking services to the education community for financial development.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Perkins
SVP, Chief Information Officer
Recent News
2024-12-04
Company data provided by crunchbase