Order.co · 15 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expOrder.co is a B2B Ecommerce Platform that simplifies purchasing. The Customer Success Manager will manage the post-sale and post-implementation experience for customers, ensuring they realize ongoing value from the platform and deepen adoption over time.
B2BFinTechMarketplaceProcurementSaaS
Responsibilities
Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at small, medium, and large, complex organizations
Retain and grow a rapidly expanding book of business
Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices
Dig deep to understand clients’ business goals and educate them how to leverage their Order subscription to meet these goals
Proactively increase our share of wallet with clients; meet aggressive revenue targets while simultaneously mitigating churn and building brand champions (NRR is the name of the game)
Collaborate with our Operations & Product team to translate customer feedback into improvements across our platform
Monitor your account’s Support ticket volume and escalate risk proactively
Work closely with Management to understand analytical trends for your Clients and areas of strategic opportunity
Qualification
Required
You have 2+ years in an Account Management or Customer Success role, ideally in a B2B SaaS environment
You have consistently met and/or exceeded revenue and/or retention targets
You have experience managing client data within a CRM, and are familiar with highly consultative, short sales cycles
You are exceptionally skilled at building strong business relationships. You can work equally well with end users and C-level decision-makers
You are action-oriented, results driven, and able to work in a team environment
You are able to prioritize autonomously and ask for advice or help when necessary
You are an excellent and collaborative communicator across both written and verbal mediums
You are a self-aware, team-focused asset who can provide insight into process optimization
Benefits
Employer-sponsored 401(k)
Flexible time off and remote work policies
Robust medical, dental, vision, and wellness benefits
Generous leave policies and support for new and current parents
Company
Order.co
Order.co is an AI-powered procurement platform that connects purchasing, approvals, payments, and reporting in one intelligent system–so teams can place orders faster, cut manual work, and keep operations running smoothly.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44.7MKey Investors
Rally Ventures645 Ventures
2022-01-25Series B· $30M
2020-02-11Series A· $10M
2018-08-01Seed· $4.6M
Leadership Team
Zachary Garippa
Co-Founder and CEO
Thomas Jaklitsch
Co-Founder and CTO
Recent News
Fundersclub
2026-01-20
2025-12-18
Company data provided by crunchbase