Beth Israel Lahey Health · 1 week ago
Customer Service Representative 20 Hours
Boston, MA
Part-time
Onsite
Entry Level
$20.66/hr - $27.81/hr
1+ years expBeth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. The role of Customer Service Representative focuses on ensuring high levels of patient satisfaction by providing quality meal service, handling menu selections, and assisting patients with their dietary needs.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals
Corrects patients' menus as needed to reflect changes in diet status. In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc). Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department
Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units. Prepares the patients bedside table for meal delivery Responds to questions from patients and /or family members regarding meals and/or menu selection process
Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Being sure to rotate stock and discard outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets
Mixes tube/special feedings according to item specific directions. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary
Qualification
Required
Some High School required
1-3 years related work experience required
Basic familiarity with computers
Ability to navigate at a basic level within web-based applications
Preferred
Vocational or Technical training in Nutrition preferred
Knowledge of basic therapeutic diets and experience in hospital food service operations
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
2026-01-25
Boston Globe
2025-11-24
Company data provided by crunchbase