Ontic · 1 day ago
Team Lead, Managed Services
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $120K/yr
2+ years expOntic is a company that provides software solutions for corporate and government security teams to enhance their threat identification and risk assessment capabilities. They are seeking an experienced Team Lead for Managed Services to lead and support a team of specialists while engaging directly in client delivery and platform implementation.
Information TechnologySaaSSecuritySoftware
Responsibilities
Utilize the Ontic Platform to support enterprise clients in achieving their business and security objectives
Configure, maintain, and support custom solutions for enterprise-level clients
Serve as a subject-matter expert on platform functionality, configuration management, and best practices
Lead, coach, and mentor a team of Managed Services Specialists, fostering collaboration, accountability, and continuous improvement
Balance individual contribution with team leadership responsibilities
Promote knowledge sharing, documentation, and standardization of managed services workflows and Processes
Support onboarding and training of new team members
Drive client adoption and retention through proactive engagement and ongoing support
Set, track, and manage objectives and key results (OKRs) related to service delivery, adoption, and Retention
Partner with internal stakeholders to ensure client needs are understood and addressed effectively
Deliver clear, professional communications to both internal teams and external clients
Participate in client meetings, presentations, and service reviews as needed
Track tasks, issues, bugs, and resolutions using tools such as Jira and Microsoft Excel
Qualification
Required
Utilize the Ontic Platform to support enterprise clients in achieving their business and security objectives
Configure, maintain, and support custom solutions for enterprise-level clients
Serve as a subject-matter expert on platform functionality, configuration management, and best practices
Lead, coach, and mentor a team of Managed Services Specialists, fostering collaboration, accountability, and continuous improvement
Balance individual contribution with team leadership responsibilities
Promote knowledge sharing, documentation, and standardization of managed services workflows and Processes
Support onboarding and training of new team members
Drive client adoption and retention through proactive engagement and ongoing support
Set, track, and manage objectives and key results (OKRs) related to service delivery, adoption, and Retention
Partner with internal stakeholders to ensure client needs are understood and addressed effectively
Deliver clear, professional communications to both internal teams and external clients
Participate in client meetings, presentations, and service reviews as needed
Track tasks, issues, bugs, and resolutions using tools such as Jira and Microsoft Excel
Preferred
Prior experience as a Managed Services Specialist or similar SaaS client-facing role
Demonstrated leadership experience, ideally with prior team lead or mentoring responsibilities
Bachelor's degree or equivalent professional experience
2–3 years of experience in a SaaS environment, with at least one year focused on configuration Management
Strong understanding of enterprise client support, implementation, and success management
Excellent written and verbal communication skills, with the ability to present to professional audiences
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
Company
Ontic
Ontic’s Connected Intelligence Platform centralizes security operations and data into one system of record.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$286.65MKey Investors
Kohlberg Kravis RobertsJMI EquityFelicis
2025-08-21Series C· $230M
2021-11-16Series B· $40M
2020-04-30Series A· $12M
Leadership Team
Thomas Kopecky
Co-Founder & Board of Directors
Vipul Garg
Senior Director of Engineering
Recent News
Crunchbase News
2025-10-17
Company data provided by crunchbase