Starbucks · 10 hours ago
business systems analyst lead, Coffeehouse Design, Development & Solutions
Seattle, WA
Full-time
Onsite
Senior Level
$113K/yr - $170K/yr
5+ years expStarbucks is a company known for its commitment to coffee and connection, and they are seeking a Business Systems Analyst Lead for their Coffeehouse Design, Development & Solutions team. The role involves driving change and improvement across platforms, representing business customers, and delivering transformational projects that enhance experiences for partners and customers.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Drive change and continuous improvement across the platforms used to plan, design, build, and maintain coffeehouses
Leverage your expertise to represent business customers and develop, deliver, sustain, and support critical business systems and processes
Deliver transformational projects that improve partner, coffeehouse, and customer experiences and outcomes
Act as a subject matter expert on cross-functional teams to provide recommendations on new initiatives or projects
Define and create user personas to understand key traits, behaviors, goals, responsibilities, and needs of specific user types
Facilitate discovery sessions with Business Teams and SME’s; document existing process, use cases, pain points and challenges, and co-create future state processes
Compile metrics and conduct root cause analysis to identify system gaps or deficiencies; document business requirements and develop user stories that require a business, technical, or blended approach for resolution
Work closely with Product Managers, IT partners, functional analysts, and vendors to drive and deliver road-mapped project replacement, system changes and process improvements
Apply project management skills, tools, and techniques to business project activities to meet project goals and achieve successful outcomes
Lead development and execution of scripts for user acceptance testing efforts. Facilitate user acceptance training, provide tester guidance, and track observations and issues to resolution
Lead delivery planning activities including pre-launch awareness communication; development of training materials and support documentation; Partner with business and functional support teams to communicate and provide training for new functionality; plan change management activities to mitigate business impact, minimize disruption, and ensure end user understanding
Monitor post-delivery performance; participate in both high-touch support and post-launch feedback sessions to ensure stability
Engage business customers for adoption, feedback and refinement opportunities and priorities
Track and prioritize support issues for resolution or adds to backlog
Continuously review the business needs, refine priorities, update the backlog, outline milestones and deliverables and identify opportunities and risks
Qualification
Required
Minimum of 5 years of direct experience with moderate to complex systematic improvement or replacement projects
Minimum of 5 years of experience supporting continuous improvement and / or change management
Minimum of 2 years of project management experience, informal or formal
Intellectual curiosity and creativity with out of the box thinking including new ways of working, influencing, and driving our priorities
Strong understanding of the software development lifecycle
Ability to leverage partnership and influence, versus authority, to set and achieve shared objectives
Ability to balance multiple priorities and meet deadlines
Strong knowledge of agile development practices, methodologies and tools for sprint activities and backlog management
Strong problem solving and analytical skills; strong verbal and written communications skills
Proficiency in standard business communication tools (e.g., Microsoft Word, PowerPoint, Excel/Smartsheet, collaboration tools)
Benefits
Medical, dental, vision, basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
A discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
Morningstar.com
2026-01-23
2026-01-23
Company data provided by crunchbase