The Killbuck Savings Bank Co. · 18 hours ago
Customer Support Representative
Killbuck,OH,US
Full-time
Onsite
New Grad, Entry LevelThe Killbuck Savings Bank Co. is a financial institution focused on providing quality service to its customers. They are seeking a Customer Support Representative to efficiently handle customer inquiries and provide support for various banking services.
BankingFinancial Services
Responsibilities
Receives and fields incoming customer service calls from customers
Researches and resolves customer inquiries
Provides basic account services, including balances and transfers
Handle requests on accounts, cards, or payments and provide support to other teams within the department
Provide support for digital banking, which may include passwords and basic navigation
Transfer calls to appropriate bank personnel or into voice mail when necessary
Perform daily Synergy processing and various other basic tasks for Deposit Operations
Excess transaction monitoring
Review all 'On Us' checks of $5,000 and greater for Fraud Mitigation
Daily Mobile Deposit Review
Process and Track all returned mail and notify branches of returned mail
Check ordering as needed
Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies
Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank
Qualification
Required
Provides quality service by telephone to bank customers in an efficient and professional manner
Receives and fields incoming customer service calls from customers
Researches and resolves customer inquiries
Provides basic account services, including balances and transfers
Handle requests on accounts, cards, or payments and provide support to other teams within the department
Provide support for digital banking, which may include passwords and basic navigation
Transfer calls to appropriate bank personnel or into voice mail when necessary
Perform daily Synergy processing and various other basic tasks for Deposit Operations
Excess transaction monitoring
Review all 'On Us' checks of $5,000 and greater for Fraud Mitigation
Daily Mobile Deposit Review
Process and Track all returned mail and notify branches of returned mail
Check ordering as needed
Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies
Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank
Company
The Killbuck Savings Bank Co.
A commercial bank offering personal and business accounts to our customers in Ashland, Coshocton, Holmes, Knox, Tuscarawas, and Wayne Counties.
Founded in 1900
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Justin Pike
Chief Financial Officer
Matthew Miller, MBA
Sr. Vice President & Chief Lending Officer
Company data provided by crunchbase