Capgemini · 12 hours ago
Salesforce Admin / Salesforce Business Analyst
Waltham, MA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $118K/yr
5+ years expCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We are seeking a Salesforce Admin / Salesforce Business Analyst to design, optimize, and support Salesforce solutions across our organization, collaborating with stakeholders to meet business needs and drive effective Salesforce functionality.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Collaborate with business stakeholders to identify needs and translate them into scalable Salesforce solutions
Create and maintain requirement documentation including process flows, data models, use cases, and functional specifications
Develop a requirements management strategy outlining elicitation, documentation standards, and communication processes
Participate in backlog grooming, ensuring stories are properly defined, reviewed, and prioritized
Support the Product Owner in defining value, scope, and priorities for releases and sprints
Ensure project needs align with the Statement of Work (SOW) and highlight scope variances for change control
Build configurable, declarative Salesforce solutions using workflows, custom objects, validation rules, reports, dashboards, and other automation tools
Maintain a deep understanding of business processes to ensure solutions meet both current and future needs
Work with design and technical teams to ensure alignment on business requirements and solution architecture
Promote CRM best practices and ensure all solutions adhere to enterprise standards and governance
Communicate effectively with both technical and non-technical audiences
Collaborate with cross-functional teams to design and deliver scalable, sustainable Salesforce applications
Maintain a strong understanding of Salesforce ecosystem capabilities and upcoming releases
Contribute across the full Software Development Lifecycle (SDLC) within Agile, Scrum, SAFe, or DevOps environments
Qualification
Required
3+ years Salesforce.com configuration and administration experience
5+ years business analysis experience
Proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ
Strong knowledge of development tools and processes to support use case development and solution design
Advanced skills in critical thinking, analytics, and structured problem solving
Proficiency collaborating across business and technical teams in a fast-paced environment
Deep understanding of Salesforce declarative automation and platform best practices
Excellent communication, organizational, and stakeholder‑facing skills
Bachelor's degree in Business, Computer Science, MIS, or related field
Ability to understand complex industry-specific requirements and convert them into actionable roadmaps
Hands‑on experience with Agile, Scrum, SAFe, DevOps, and tools such as Jira and Confluence
Full lifecycle Salesforce implementation experience across the SDLC
Benefits
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
The French Tech Journal
2026-01-22
2026-01-22
Business Wire
2026-01-20
Company data provided by crunchbase