Sonic Automotive · 1 day ago
Loyalty Retention Specialist - Audi Central Houston
Houston, TX, US
Full-time
Onsite
Mid Level
$25/hr - $30/hrSonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country. The Loyalty Retention Specialist is responsible for managing and reengaging a portfolio of existing lease customers approaching lease maturity, ensuring a consultative experience that prioritizes customer comfort and long-term loyalty.
AutomotiveCustomer ServiceRetail
Responsibilities
Manage a portfolio of customers with upcoming lease maturities and maintain consistent, professional follow-up
Proactively reach out to existing leaseholders via phone, email, and text to discuss lease-end options and next steps
Serve as a knowledgeable point of contact for customers with questions about lease timelines, renewal paths, or transition options
Provide a calm, consultative experience that prioritizes customer comfort and long-term loyalty
Coordinate with dealership teams to ensure smooth handoffs when customers are ready to move forward
Document all customer interactions, preferences, and follow-up plans accurately in the CRM
Monitor lease maturity timelines to prevent missed opportunities or customer fallout
Maintain timely, organized follow-up to support retention and engagement goals
Represent the dealership with professionalism and discretion when working with long-term customers
Support overall portfolio health by identifying trends, risks, or retention opportunities
Qualification
Required
Prior experience working with high-line or luxury automotive brands required
Direct experience supporting or managing automotive lease customers required
Strong interpersonal and communication skills, especially over the phone
Customer-first mindset with a calm, professional, and consultative approach
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
Preferred
Experience in customer retention, relationship management, or automotive customer service preferred
Benefits
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
Founded in 1997
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
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