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Promofect · 2 days ago

Account Growth & Client Relationship Manager

Mahwah, NJ

Full-time

Onsite

Mid Level

Promofect is a fast-growing branded merchandise company based in Mahwah, NJ, specializing in custom apparel and promotional products. They are seeking an Account Growth & Client Relationship Manager to own and grow customer relationships, manage accounts, and drive revenue through excellent service and proactive communication.

Marketing & Advertising

Hiring Manager

Eli Stiefel

Responsibilities

Own a book of existing and past customers and actively follow up to drive repeat business

Answer inbound calls and manage customer inquiries professionally and confidently

Manage accounts end to end from first conversation through quoting, store launches, orders, and follow up

Help launch and manage online merch stores and customer programs

Proactively suggest ideas to help accounts grow their spend and engagement

Collaborate closely with production, marketing, and support teams

Keep clear notes, tasks, and follow ups in HubSpot CRM

Take ownership of improving customer programs and internal processes over time

Qualification

Account managementClient servicesSales supportHubSpot CRMFollow upCommercial mindsetOrganizedReliableCustomer communication

Required

Experience in account management, client services, sales support, or relationship based sales

Comfortable speaking with customers by phone and email

Organized, reliable, and strong with follow up

Commercial mindset with an interest in driving revenue through relationships

Able to work on site in Mahwah, NJ

Looking for a long term role with room to grow and take ownership

Preferred

Experience in promotional products, branded apparel, print, merchandising, or related industries

Benefits

Opportunity to grow into senior account or program leadership roles

Stable, collaborative office environment with room to make an impact

Company

Promofect

Promofect creates perfect custom apparel, promotional items, and online storefronts. Headquartered in Mahwah, NJ. Trusted by leading national brands.

Founded in 2020

Mahwah, New Jersey, US

2-10 employees

http://www.promofect.com

Funding

Current Stage

Early Stage

Leadership Team

Eli Stiefel

CEO & Promotional Expert

Company data provided by crunchbase