Agent Engagement Manager jobs in United States
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EliteGen Enterprise LLC · 1 day ago

Agent Engagement Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

EliteGen Enterprise LLC is a domain-specific AI company serving the insurance industry, and they are seeking an Agent Engagement Manager (AEM). The AEM will ensure enterprise customers achieve rapid, measurable value from the platform by managing implementations and driving adoption across workflows and products.

Management Consulting

Responsibilities

Own enterprise customer implementations end-to-end, including kickoff, discovery, solution design, configuration, testing, go-live, and post-launch hypercare
Lead kickoff meetings and workshops with customer stakeholders across business and technical teams
Develop project plans, manage timelines, and ensure delivery against agreed milestones
Partner closely with Engineering to scope integrations and troubleshoot technical issues
Drive adoption by building training programs, identifying internal champions, and supporting workflow change
Navigate objections, organizational resistance, and competing priorities to keep projects moving forward
Identify expansion opportunities and partner with Sales on upsell and cross-sell efforts
Translate customer feedback into actionable product insights and advocate for customer needs internally
Build and document scalable delivery playbooks, templates, and best practices to accelerate future implementations

Qualification

Implementation & Program ManagementTechnical FluencyConsultative Discovery & Solution DesignExecutive Communication & PresentationObjection Handling & Change ManagementStartup Builder MindsetInsurance industry experienceManagement consulting experienceBachelor's degreeInterest in AI solutions

Required

3+ years of experience in management consulting, ideally at a top-tier firm (e.g., Bain, McKinsey, BCG), with at least one promotion during tenure
Bachelor's degree from a top 50 university
Strong interest in building AI-powered workflows and applied AI solutions is required
Ability to clearly explain technical concepts to non-technical stakeholders

Preferred

Insurance industry experience (consulting, insurtech, or traditional carriers) strongly preferred

Company

EliteGen Enterprise LLC

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At EliteGen Enterprise, we believe growth happens where integrity meets action.
dateFounded in 2024
people-size2-10 employees
web-link
https://elitegenenterprise.net/

Funding

Current Stage
Early Stage
Company data provided by crunchbase