Georgia World Congress Center Authority · 3 hours ago
GWCC ASSISTANT DIRECTOR OF FACILITY OPERATIONS (46725)
Atlanta - Atlanta, GA 30313
Full-time
Onsite
Lead/Staff, Director/Executive
$90K/yr - $105K/yr
5+ years expThe Georgia World Congress Center Authority (GWCCA) is currently recruiting an Assistant Director of Facility Operations to support the Director of Facility Operations in managing custodial and event set-up operations across the campus. This role provides strategic and hands-on leadership for key service contracts, ensuring vendor compliance, service quality, and cost effectiveness while overseeing staffing and event readiness.
AssociationNon Profit
Responsibilities
Serve as the primary on-site point of contact for facility operations service contracts, ensuring compliance with contractual requirements, performance standards, and continuous improvement goals
Conduct inspections, oversee invoice processing, track vendor performance, and ensure key performance indicators (KPIs) related to cleanliness, efficiency, and customer satisfaction are met
Support contract renewals, vendor evaluations, and the development of Requests for Proposals (RFPs)
Support oversight of contracted housekeeping partner to maintain cleanliness, sanitation standards, and performance metrics
Collaborate with the Facility Operations Manager – Housekeeping to coordinate daily operations, staffing plans, and event support
Conduct facility walk-throughs and quality assurance inspections
Monitor custodial expenses, process invoices, and identify opportunities for operational efficiencies
Partner with the Facility Operations Manager – Housekeeping and Sustainability Manager to oversee waste and recycling operations
Monitor vendor performance, documentation, and service delivery for daily operations and events
Review invoices, track expenditures, and support budget management
Coordinate scheduling, quality control, and compliance for interior landscaping, pest control, window cleaning, and uniform services
Ensure adherence to health, safety, and service-level requirements
Collaborate with Food Services Sanitation leadership regarding kitchen and food service area requirements
Provide leadership and direction to direct reports, including the Facility Operations Manager – Housekeeping, Facility Operations Supervisor – Event Logistics, and Facility Operations Coordinator
Oversee staffing plans, scheduling, and event readiness to ensure appropriate coverage and labor efficiency
Guide planning and development of task lists, workflows, and assignments for Set-up and Housekeeping teams
Conduct regular meetings with managers and supervisors to align priorities and review performance
Support training, coaching, and professional development initiatives
Oversee operational inventory, equipment maintenance, and lifecycle planning
Establish and enforce storage standards to ensure safety, organization, and accessibility
Implement procedures for damaged equipment evaluation, repair, and replacement
Forecast long-term equipment needs and support procurement and budget planning
Assist in administering departmental budgets with a focus on cost control, revenue recovery, and operational efficiency
Review event cost estimates, labor plans, and material expenses for the Set-up department
Review housekeeping staffing requisitions, labor plans, and cost estimates
Track revenues, expenses, and labor utilization
Support monthly variance analysis and recommend corrective actions
Participate in pre-event planning meetings, weekly operational meetings, and post-event reviews
Lead weekly departmental meetings to communicate priorities and performance expectations
Collaborate with the Director on reporting, data analysis, and executive-level presentations
Coordinate with Food Services, Facility Maintenance, Utility Services, and Event Services to align operational timelines
Support shared initiatives that enhance efficiency, safety, and the overall guest experience
Partner with the Sustainability Manager to support waste diversion, recycling, and environmentally responsible operations
Identify opportunities to enhance sustainability through vendor practices and operational processes
Support the development and implementation of standard operating procedures, metrics, and quality assurance standards
Perform other duties, special projects, and responsibilities as assigned to support the objectives of the Georgia World Congress Center Authority
Qualification
Required
Bachelor's degree in Facilities Management, Business Administration, Hospitality, or a related field preferred; equivalent experience may be considered
Minimum of 5–7 years of progressively responsible experience in facility operations, custodial/housekeeping management, or event operations
Experience managing staff, service contracts, and budgets within a large or complex facility environment
Strong knowledge of facility operations, custodial services, and event logistics
Demonstrated ability to manage multiple vendors, contracts, and service agreements
Proven leadership and team development skills
Strong financial acumen with experience managing budgets, labor, and inventory
Excellent organizational, communication, and customer service skills
Ability to manage competing priorities in a fast-paced, event-driven environment
Commitment to safety, quality, and continuous improvement
Preferred
Working knowledge of sustainability practices, inventory systems, and quality assurance processes preferred
Proficiency in Microsoft Office Suite and facility management or scheduling software
Benefits
Medical, dental, vision, and life insurance coverage
Paid vacation and state holidays
Flexible Spending Account (FSA) options
401(k) plan with 5% employer match
Free on-site dining (during operating hours) and parking
Employee discounts on insurance, technology, travel, and event tickets
Company
Georgia World Congress Center Authority
The Georgia World Congress Center Authority operates the Georgia Dome, the 21-acre Centennial Olympic Park
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Duvall
Chief Operating Officer
Joe Bocherer
Chief Commercial Officer
Recent News
2025-06-25
2025-02-04
Company data provided by crunchbase