End User Services Analyst II jobs in United States
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TPI Global Solutions · 3 days ago

End User Services Analyst II

positionWillis, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

TPI Global Solutions is seeking an End User Analyst II to provide hands-on onsite end-user support in a fast-paced environment. The role involves supporting a rolling laptop deployment initiative and providing second-level user support for hardware and software issues.

FinanceHuman ResourcesIT InfrastructureRecruitingStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary
Provide second-level user support for hardware and software issues
Assist in hardware and software installation/configuration according to corporate policies and guidelines
Aid in troubleshooting and diagnosing hardware/software errors
Support PC replacement programs and emergency equipment exchanges
Provide hands-on assistance for IT project implementations
Help with local backup operations in alignment with corporate policies
Maintain confidentiality on all user data and related information
Strong emphasis on White Glove executive support
Perform miscellaneous job-related duties as assigned

Qualification

A+ certificationMS Windows deploymentServiceNowSoftware DistributionNetwork security principlesCustomer serviceCommunication skillsCollaboration

Required

A+ certificate or 1–2 years' experience in an end user support environment (Proven work experience could override the certs)
1–3 years of experience in MS Windows desktop operating system deployment
Basic understanding of Software Distribution and Patch Management tools
Experience with ITSM systems like ServiceNow
Basic knowledge of network infrastructure and security principles

Company

TPI Global Solutions

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TPI Global started in 1998, providing technical professionals to businesses scrambling to fix the Y2K bug.
dateFounded in 1998
location
Atlanta, Georgia, USA
people-size201-500 employees
web-link
http://techproviders.com/

H1B Sponsorship

TPI Global Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Claude Estes
Founder and CEO
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Company data provided by crunchbase