USTA National Campus · 16 hours ago
Senior Coordinator, US Open Premier Club Operations
New York, NY
Full-time
Hybrid
Mid, Senior Level
$57K/yr - $65K/yrUSTA National Campus is the national governing body for the sport of tennis, focused on promoting and developing tennis at all levels in the United States. The Senior Coordinator, US Open Premier Club Operations supports the hospitality service and operations team to deliver a world-class client experience at the US Open, managing operations and client relationships for Premier Clubs and Packages.
Sports
Responsibilities
Contribute to the management, operations, and servicing of a $52.2M book of business, ensuring strong client service and operational excellence
Serve as pre-tournament logistics point for all Hospitality premium ticket packages, including but not limited to: 2026 Temporary Hospitality Spaces and Internal USTA Events
Develop and maintain positive hospitality client and vendor relationships
Assist in 2027 on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
Coordinate the planning and service of Premier Club Spaces and internal USTA events
Coordination may include, but not limited to:
Work with F&B vendor to deliver world-class food options and service
Support the merchandise operation and fulfillment
Assist with the aggregation, shipping, tracking, and delivery of all Hospitality premium package parking assets
Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.)
Coordinate marketing communications, operations and servicing with clients
Assist with distribution of Event Planning Guides for US Open Premier Clubs
Point of contact for client site visits and walkthroughs
Other projects and duties as assigned by Managing Director, Manager, Hospitality Consultant, Hospitality team, and Elevate Sales Team
Qualification
Required
Bachelor's degree from an accredited college or university
Experience in operating at sports team(s) or other live events required
Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
Excellent organizational and time-management skills
Exceptional written and verbal communication skills
Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
Demonstrated ability to be a self-starter who can problem-solve and handle sensitive client matters with discretion
Preferred
Customer-facing experience preferred
Familiarity with CRM systems preferred (e.g., Salesforce)
Familiarity with Ticketing systems preferred (e.g., Archtics)
Proficiency with Google Suite, Excel, Powerpoint, Adobe suite, and Canva preferred
Benefits
Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, and Learning and Development programs to learn on the job
Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
Company
USTA National Campus
The USTA National Campus is your one-stop destination for tennis, pickleball, and padel.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase