Haystack · 12 hours ago
Customer Support Specialist
United States
Contract
Remote
New Grad, Entry Level
$20/hr - $20/hrHaystack is collaborating with Liveops to offer a remote Customer Support Specialist position. The role involves providing customer support for a leading tax software program, handling inbound calls, and resolving customer issues while managing a flexible schedule as an independent contractor.
DatabaseSoftware
No H1B
Responsibilities
Provide remote customer support for a leading tax software program
Handle inbound calls, assess customer needs, and resolve issues
Set your own schedule by self-scheduling 30-minute blocks
Operate as an independent contractor, managing your own business
Maintain a professional, distraction-free home office environment
Potentially earn performance-based incentives throughout the season
Qualification
Required
Experience with inbound and outbound customer support, preferably in a call center
Strong computer skills, including navigating multiple systems and documenting call notes
Excellent communication skills and the ability to connect with diverse individuals
Patience, empathy, and adaptability to changing procedures and tech
Ability to provide services independently and for extended periods
Own a Windows 11 (64-bit) PC with dual monitors, a USB headset, and webcam
Company
Haystack
Where techies discover opportunities.
Founded in 2019Newcastle Upon Tyne, Newcastle upon Tyne, GBR
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.59MKey Investors
Mercia Fund ManagersDaniel Smyth
2022-08-17Seed· $0.6M
2021-03-11Seed· $1.4M
2020-03-01Seed· $0.58M
Leadership Team
Chris Bone
CEO and Head of Sales
Mike Davies
Co-Founder & COO
Company data provided by crunchbase