Security First Bank · 7 hours ago
Digital Channels Operations Manager
Rapid City, SD
Full-time
Onsite
Senior Level
5+ years expSecurity First Bank is seeking an experienced executive to lead their established digital channels team. The Digital Channels Operations Manager will be responsible for managing the Bank’s digital and customer-facing channels, building and training support teams, and ensuring compliance with regulations.
Financial Services
Responsibilities
Maintain, analyze and troubleshoot electronic banking products
Documents all issues regarding digital delivery channels and works with FIS, IT, or vendor to resolve
Acts as the central communications point regarding issues with electronic banking products
Provides assistance, by researching, testing and documenting functionality before and during implementation of any new digital channels or services
Provide training on digital channels products and services to internal staff
Work with Retail Administration to ensure consistent message across platforms and departments
Works closely with Marketing for web content on development and updates regarding customer education on website and digital delivery channels
Remain up to date on SFB products and services, as well as regulatory policies and procedures
Maintains documentation sufficient to demonstrate compliance with Regulations
Build and manage competent, professional, and proficient Customer Contact Team for all digital channels
Work closely with COTO to determine Goals, Strategy and Operational Plan for Customer Contact Team
Establish workflows and review process for all digital channels and their support
Perform other duties as assigned
Qualification
Required
Bachelor's degree in business, finance, technology or related field or equivalent combinations of education and experience
A minimum of 5 years' experience in branch banking required and management experience preferred
Experience with current systems in use by organization is preferred
Good written and oral communications skills
Thorough knowledge of banking with emphasis on deposit accounts, branch operations and banking technology
Ability to analyze and evaluate effect of regulations on internal operations and procedures
Must possess above average problem-solving skills
Thorough knowledge of deposit documentation, accounting concepts and applications. Bank software and related operating systems
Ability to manage numerous ongoing projects
Self-motivated and able to work independent of direct supervision
Ability to adapt and embrace change and look to change as an opportunity for improvement
Critical thinking and organization that will lead to efficiency improvement opportunities
Ability to display true ownership of problem resolution and responsibility for actions taken
Preferred
Management experience preferred
Experience with current systems in use by organization is preferred
Benefits
Health benefits
Financial plans
Other services designed to make life better - both at work and at home
Company
Security First Bank
Security First Bank is a banking and insurance corporation serving Nebraska and South Dakota.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Hunter
Chief Executive Officer/Chairman of the Board
Bob Sundquist
EVP - Chief Financial Officer
Recent News
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