Empire Automotive Group · 1 day ago
Automotive Sales Receptionist Cadillac
New York, NY
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expEmpire Automotive Group is a rapidly growing auto dealership located in Long Island City, seeking a dedicated sales receptionist with strong interpersonal skills. The role involves greeting customers, managing appointments, addressing customer concerns, and ensuring satisfaction through effective communication and support.
AutomotiveCustomer ServiceRetail
Responsibilities
You will answer incoming calls and greet customers in a professional manner
You will review all appointments for the current business day confirming appointments or rescheduling, including completing daily phone activities
You will manage and organize incoming concerns from customers informing management when necessary
You will ensure that a valid form of payment has been taken and authorized for appropriate amount and completing daily reports
You will handle customer concerns, provide appropriate solutions and alternatives within reasonable time limits using dealership’s CRM, phone, text and email
You will develop a trusting relationship with all customers and fellow employees
You will maintain accurate and complete information about any customer concerns, tracking progress until completion
You will take extra steps to engage customers when a need is detected, often before you are asked to do so
You will work with other dealership personnel to resolve any customer questions or concerns
You will develop a fluent understanding of the automotive manufacturer’s standards for customer satisfaction
Qualification
Required
You have excellent communication, interpersonal, and organizational skills
Reliable and presentable in business attire representing in a professional matter
You understand the importance of listening and being empathetic
You have strong work-ethic with the ability to work in a fast-paced, results-driven environment
You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
You have at least one year of prior employment involving customer facing service or telephone contact
You have friendliness, enthusiasm, reliability, with a positive 'team-player' attitude
You are open to constructive feedback to improve your performance and development
Flexible with work scheduling and availability to work weekends and holidays
You have strong computer and multitasking skills, which includes Microsoft Office
You will operate a clean, organized, presentable workplace with a strong attention to details
Preferred
Restaurant, hotel, or other hospitality experience would be helpful
Benefits
401k Plan
Paid time off (PTO)
Competitive Pay Plans
Health Insurance
Dental Insurance
Vision Plans
Promotion from within
Company
Empire Automotive Group
Empire Automotive Group is a pre-owned car dealership and service centre.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Brown
Owner
Company data provided by crunchbase