Kaiser Permanente · 14 hours ago
Associate Regional Administrative Officer, Behavioral Health Service Lines
Pleasanton, CA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
9+ years expKaiser Permanente is focused on delivering comprehensive and complex care across various settings in their Behavioral Health service line. They are seeking an Associate Regional Administrative Officer (ARAO) to provide operational leadership and drive strategic priorities, ensuring alignment across multiple programs and departments.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams
Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy
Directs ambulatory operations to support patient care by: anticipating business issues and barriers and providing recommendations and overseeing the development of strategy with stakeholders to identify factors contributing to business value; aligning workflow and performance targets across departments and across KP and accountable for department performance targets and aligning with market strategies; optimizing and prioritizing operational initiatives and strategies related to departmental or program goals, objectives, and/or outcomes; partnering with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of human resource management programs; forecasting and establishing long-term survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and defining standards for audit documentation, information, and reports; and ensuring short and long-range financial goals are met by establishing and controlling the department budget and ensuring overall financial performance meets expectations
Ensures standardized care delivery by: leveraging enterprise interdependencies across multiple programs and/or program workstreams to align key care delivery initiatives across KP; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for regional shared services cross-functionality; building relationships with key leaders internal and external to KP to develop and implement patient management solutions; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for regional shared services cross-functionality; overseeing multidisciplinary ambulatory leaders and service lines; planning the long-term strategic goals of emergency preparedness programs, overseeing regional shared services cross-functionality, and ensuring the shared services emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; providing strategic direction to project teams leading initiatives and overseeing implementation, equitable distribution of resources, and delivery on objectives; and defining and maintaining oversight, and communication at the enterprise level
Oversees improvements to patient-centered operations and technology processes by: forecasting and determining the direction of future strategic projects and providing oversight for multiple internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; using broad trends from analysis across operations processes to identify and facilitate implementation of new practices and solutions to optimize the performance of operations system processes; and consulting with executive management for the effective integration of performance metrics to monitor the success and sustainability of strategic improvement projects across the organization
Qualification
Required
Masters degree in healthcare, hospital, business, public administration, or related field AND minimum nine (9) years of experience in healthcare, hospital, business, public administration, or related field
Minimum five (5) years of experience in clinical operations, overseeing multiple clinical areas or a major department with complex 24/7 or multi-site operations
Minimum five (5) years of experience in complex financial management, program development, quality and service improvement, and consulting or project management
Minimum five (5) years of experience managing complex initiatives and projects, including areas such as strategic planning, labor, human resources management, and/or compliance
Minimum four (4) years of experience in a leadership role with direct reports
Minimum four (4) years of experience managing operational or project budgets
Minimum seven (7) years of customer or member/patient service experience
Knowledge, Skills, and Abilities (KSAs): Compliance Management; Confidentiality; Health Care Compliance; Maintain Files and Records; Employee Training; Employee/Labor Relations; Onboarding; Position Requirements; Workforce Planning; Calendar Management; Business Process Improvement; Financial Acumen; Stakeholder Management; Legal And Regulatory Requirements; Information Systems; Health Care Quality Standards; Union Work Environment; Change Management; Conflict Resolution; Microsoft Office; Human Resources Systems; Outcome Driven Innovation; Training; Health Care Industry; Health Care Policy; Health Plan Operations
Preferred
Five (5) years of experience collaborating and working with a large physician group practice
Three (3) years of experience in Director-level leadership in a complex, multi-faceted health care setting that requires close collaboration with other entities and leaders
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
2026-01-24
2026-01-23
2026-01-23
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