The Home Depot · 20 hours ago
Senior Manager, CX
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
6+ years expThe Home Depot is seeking a Senior Manager of Customer Experience to orchestrate end-to-end customer journeys and develop solution recommendations. This role requires a holistic approach to customer experience, focusing on building consensus and driving initiatives from concept to scale.
E-CommerceHome and GardenHome DecorHome ImprovementRetail
Responsibilities
Champion CX Strategy, Align & Influence Stakeholders, and Communicate Progress -Act as the primary CX champion for your initiatives. Use compelling storytelling and analytical strength to translate the enterprise vision into actionable plans for your balanced teams. In this capacity, you will be responsible for influencing and engaging executive decision-makers in challenging and fast-moving environments, building consensus, managing partner expectations, and leading up to ensure continuous alignment and buy-in
Lead a High-Performing Team -Build, mentor, and inspire a team of CX professionals. Foster a relentlessly customer-focused culture that prioritizes continuous learning, experimentation, and an agile mindset to solve problems at an enterprise scale
Lead End-to-End Initiative Delivery - Act as the Customer Experience orchestrator and hands-on leader for 1 or more high-priority CX initiatives. You will own the full lifecycle: from intentional design and requirements gathering, through development and deployment in our Enterprise annual and quarterly planning frameworks, to post-launch measurement. Your primary goal is to drive cross-functional execution across the "village," managing interdependencies, removing roadblocks, and delivering the right scalable solutions on time
Qualification
Required
Must be 18 years of age or older
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
6+ years of previous related work experience
3+ years of previous related work experience
Preferred
Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to draw accurate conclusions from financial documentation
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Agile/Product: Certified Scrum Product Owner (CSPO), Advanced Certified Scrum Product Owner (A-CSPO), or SAFe Product Owner/Product Manager (POPM)
Program Management: Project Management Professional (PMP)
Customer Experience: Certified Customer Experience Professional (CCXP)
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree
8+ years of previous related work experience
5+ years of previous related work experience
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
10001+ employees
H1B Sponsorship
The Home Depot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (67)
2023 (32)
2022 (66)
2021 (62)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
PR Newswire
2026-01-16
2026-01-15
2026-01-12
Company data provided by crunchbase