Integral Care-Austin, TX · 3 hours ago
Help Desk Technician
Austin, TX
Full-time
Onsite
New Grad, Entry Level
$25.38/hr - $25.38/hrIntegral Care is the largest provider of behavioral health services in Travis County, dedicated to improving the lives of individuals with mental illness and developmental disabilities. They are seeking a customer-focused Help Desk Technician to provide Tier 1 and Tier 2 technical support for computer systems, phones, and hardware. This role involves onsite support at multiple locations and requires strong communication skills and proactive problem-solving abilities.
Health CareMental Health
Responsibilities
Respond promptly to helpdesk calls and emails; provide technical support to end users
Troubleshoot and resolve issues related to hardware, software, and phone systems
Set up, configure, and issue computers, peripherals, and phones to employees
Unpack, label, and prep new equipment for deployment and inventory
Install, repair, and update computer hardware and software as needed
Create email accounts, assign user passwords, and perform user onboarding/offboarding tasks
Provide end-user training on systems, equipment, and common applications
Use diagnostic tools to identify and resolve system issues
Maintain daily performance of IT systems and ensure issue resolution follow-up
Document support requests and resolutions accurately
Collaborate with IT team on projects and other duties as assigned
Qualification
Required
Two years formal electronics training or two years college/business school preferred. Educational requirements may be substituted by additional work experience
Current and valid driver's license and a clean driving record
Direct work experience in computer hardware and software installation maintenance and installation, help desk, Microsoft Office 365 maintenance
Benefits
Medical, Dental and Vision insurance
Generous vacation/holiday/sick leave
Life and Short-term/Long-term Disability Insurance
Employee Assistance Program (EAP)
403(b) retirement account
Gold's gym membership discount
Mileage reimbursement
Company
Integral Care-Austin, TX
Integral Care is the Local Mental Health Authority (LMHA) and Local Intellectual and Developmental Disability Authority (LIDDA) for Travis County.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Cigna Group FoundationBlue Cross and Blue Shield of Texas
2024-08-05Grant
2024-07-25Grant
Leadership Team
Scott Ruff
Chief Technology and Administrative Officer
Recent News
Fierce Healthcare
2025-06-21
Seattle TechFlash
2025-05-30
Company data provided by crunchbase