ComResource · 1 day ago
End User Services Analyst
Willis, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expComResource is looking for an End User Services Analyst. The role involves providing second-level desktop and infrastructure support while ensuring high levels of customer service and operational reliability.
CRMInformation TechnologySoftware
Responsibilities
Provide second-level user support and troubleshoot hardware/software issues
Respond to and resolve service desk tickets and escalations
Support desktop deployments and PC replacement programs
Install and configure hardware and software per corporate standards
Maintain asset inventory and manage spare equipment
Assist with network wiring and local infrastructure support
Support backup operations and ensure compliance with security policies
Qualification
Required
2+ years of Windows desktop deployment and support experience
Experience with SCCM, LANDesk, or similar tools
Experience with Mobile Device Management
Windows 10 and Mac deployment/support experience
Knowledge of network infrastructure and security principles
PowerShell or VBScript scripting experience
Experience with ITSM systems (ServiceNow preferred)
Preferred
ITIL v3 certification
Knowledge of ISO/IEC 9001 and 27001
Experience with virtualization technologies
Company
ComResource
ComResource is one of IBM's preferred Business Partners in the the IBM Sterling Solutions.
201-500 employees
H1B Sponsorship
ComResource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Monica Pennington
Director, Data Solutions / Chief Branding & Communications Officer
Company data provided by crunchbase