Printemps New York · 3 hours ago
IT Infrastructure & Applications Manager
NYC Metro Area
Full-time
Onsite
Senior Level
5+ years expPrintemps New York is seeking an IT Infrastructure & Applications Manager to maintain their IT systems, workplace applications, and digital infrastructure across various environments. The role involves ensuring the reliability and performance of IT tools, managing ERP and application support, and collaborating with internal teams and external partners to meet business needs.
Apparel & Fashion
No H1B
Hiring Manager
Guillaume HAPIAN
Responsibilities
Administer and manage the ERP system (Jesta), including user management, configuration, reporting, and data analysis
Supervise application support and ticketing processes, proactively resolving incidents and anomalies
Analyze stock and operational data and support logistics teams with insights and reporting
Manage data visualization tools and develop new KPIs and dashboards based on business needs
Administer Retail POS and e-commerce platforms (Shopify), including hardware, software, users, back-end and front-end customization
Manage connected applications (Shipstation, Gorgias, Loop, etc.) and ensure accurate sales data integration
Administer F&B POS systems (Toast), including payment terminals and dashboards for reporting and performance analysis
Oversee Gift Card systems (GiveX) across Retail and F&B operations
Supervise network and telecom providers (Spectrum, Verizon, Meraki), including contract review and cost optimization
Administer and maintain the network infrastructure to ensure maximum availability and performance
Manage the network environment centrally through Meraki, ensuring secure access for internal teams and clients
Ensure IT systems comply with security standards and best practices to protect company data
Manage RFID solutions (Senitron & Zebra), including vendors, platforms, users, and hardware (printers, scanners, tags)
Administer end-user devices in collaboration with external IT partners (HOCS)
Oversee the health of the IT fleet (cybersecurity, technical debt, peripherals)
Manage onboarding and offboarding processes for employees
Administer the Microsoft 365 tenant for Printemps New York, in coordination with Printemps France
Manage cloud services, SharePoint, and workplace applications according to business usage
Administer Adobe Business licenses and user access
Manage Apple Business devices (iPads, Macs) and operate across macOS and Windows environments
Provide Level 1 and Level 2 user support for hardware and software issues
Work cross-functionally with store teams, logistics, finance, and management to identify technology needs and implement solutions
Gather feedback from teams on technology usage and continuously improve tools and processes
Ensure minimal downtime and continuity of store and operational activities
Contribute to defining and executing the IT roadmap
Support IT budget planning, cost control, and prioritization
Manage IT vendors and service providers
Ensure alignment between business needs, IT architecture, performance, and delivery timelines
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of experience in IT infrastructure, workplace applications, or retail IT environments
Proven experience with ERP, POS systems, e-commerce platforms, networks, and Microsoft 365
Prior experience in vendor management and collaboration with external IT partners
Strong understanding of IT security, infrastructure, and end-user support
Excellent communication, organizational, and leadership skills
Company
Printemps New York
Founded in 1865 by Jules Jaluzot, the Printemps group is one of the top French names in fashion, luxury and beauty, with 20 department stores in France, including 4 affiliated stores.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Laura Lendrum
Chief Executive Officer
Mary Jane Puangco
CXO, Chief Customer Experience Officer
Company data provided by crunchbase